SOURCE: TelePacific Communications

July 14, 2008 12:07 ET

TelePacific Communications' SVP Michael James to Speak About the "Ideal Customer Experience" at July 16 ATA Event

LOS ANGELES, CA--(Marketwire - July 14, 2008) - TelePacific Communications, a leading provider of business telecommunications solutions with headquarters in California, today announced that Michael James will be speaking on a panel at the American Teleservices Association's (ATA) event on July 16. James, TelePacific's Senior Vice President of Customer Experience and Operations, will participate on a panel discussing how companies can use technology to ensure their customers are having the "Ideal Customer Experience."

"The customer's experience is critical to the success of your company, and it's important that all experiences are positive," said James. "Even if an experience begins negatively, you must be able to turn it around because one negative customer experience can sour a relationship. That's why TelePacific constantly measures our customer service and makes changes based on customer feedback."

James has more than 25 years of telecommunications experience in customer service, training, engineering, sales and marketing. He has worked with companies around the globe ranging from start-ups to established carriers. In his role at TelePacific, James is responsible for ensuring customer satisfaction and managing daily operations.

"At TelePacific, we hold weekly meetings -- which include both front line managers on up to the executive level -- to review any negative feedback we receive on the multiple surveys that are conducted each day," said James. "And our executives, including CEO Dick Jalkut, are available to our customers. We answer our own phones and email and we work with our teams to ensure every customer is satisfied, every day."

The ATA event will be held July 16 from 11:00 a.m. to 4:00 p.m. at Ristorante da Vinci, 2801 E. Spring Street in Long Beach. The cost for ATA members is $50; for non-members, the cost is $60. For more information or to register for the event, visit http://www.ataconnect.org/public/chapters/westcoast/events.php or call 949-835-1304.

About TelePacific

TelePacific Communications is a competitive carrier that serves customers throughout California and Nevada. Headquartered in Los Angeles, the Company is the leading competitive carrier in its footprint, with customer care centers in Los Angeles and Stockton in California and Las Vegas in Nevada. In business since 1998, TelePacific provides services through a combination of TelePacific-owned switches and network infrastructure, including its own and leased robust fiber-optic network assets. Offering local and long distance voice, dedicated Internet access, private networking and data transport services as well as bundled voice and Internet solutions and wholesale services, TelePacific manages more than 50,000 customer accounts with approximately 980,000 access lines in service. For more information, visit www.telepacific.com.

Contact Information

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    Rebecca Rosen
    Phone: 213-213-3622