August 04, 2016 10:00 ET

Teleperformance Awarded GSA IT Schedule 70 Contract

Contract Allows Government Agencies Direct-Access to Customer Experience Management Solution

SALT LAKE CITY, UT--(Marketwired - August 04, 2016) - Teleperformance, the global leader in outsourced omnichannel customer experience management, was awarded a General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract. This highly sought-after contract will allow federal, state and local government agencies to purchase Teleperformance's customer experience solutions at pre-negotiated pricing, terms and conditions.

GSA Schedule Contracts are pre-competed and Federal Acquisition Regulation (FAR)-compliant, saving government agencies time and administrative costs. The company's contract will streamline sales to U.S. government customers, offering agencies direct access to Teleperformance solutions including, but not limited to: government customer service needs, secure call centers, help desk, professional services, official document processing centers and contact management.

"The needs for large-scale, highly secure, efficient citizen service for government has never been greater," said Brian Johnson, CEO Teleperformance U.S.A "We're pleased to now be able to present our services to federal and state agencies that need to communicate more effectively and efficiently with citizens and customers. Teleperformance is fortunate to work with a number of existing government clients and we are excited to continue to grow our citizen support services in the U.S."

Teleperformance currently operates 39 sites across the U.S. with more than 25,000 employees. Nearly 20 percent of the company's new workforce consists of former military veterans and their families through the Teleperformance Veterans Hiring Initiative. G.I. Jobs also named Teleperformance a Top 100 Most Military Friendly Employer.

For more information on purchasing options through Teleperformance's contract, please visit for more information or contact Peter Schnorr, Senior Vice President of Teleperformance Government Services, at 617-480-8737 or at


Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2015, it reported consolidated revenue of $3.7 billion.

The Group operates 147,000 computerized workstations, with close to 190,000 employees across around 311 contact centers in 65 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group's performance in corporate responsibility.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

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