August 17, 2007 12:02 ET

TELEPERFORMANCE : Brazil: Termination of the Business relationship with Brasil Telecom

PARIS--(Marketwire - August 17, 2007) - Teleperformance informs that its Brazilian operation recently received from its largest Brazilian client, Brasil Telecom, a letter of early termination of their business relationship that was under contract until January 2009

According to an interview of Francisco Santiago, COO of Brasil Telecom, published in "Yahoo News", and "Agência Estado de Sao Paulo" the reason for this decision was strategic for Brasil Telecom.

According to Brasil telecom termination letter, the effective termination of the main contract should take place end of 2007.

This specific contract has been under heavy price pressure for long months and, while this new situation should represent a significant reduction in the revenues of Teleperformance in Brazil in 2008, the group management doesn't anticipate a significant impact on its global profitability.

At the global level, this fact should not impact Teleperformance 2007 global forecasts nor its mid terms business plans.

Teleperformance express its strong confidence and support to its Brazilian management in its ability to adjust in a profitable manner which its plan already in place to continue to be a major player in Brazil. "

About Teleperformance:

Teleperformance (Euronext: FR 0000051807), the world's co-leading provider of outsourced CRM and contact center services, operates under various brands, such as Teleperformance for customer acquisition, customer service and customer growth programs, as well as TechCity Solutions and Cash Performance respectively specializing in technical support and debt collection. In 2006, the Teleperformance Group achieved EUR 1,385 million revenues (US$1,824 million - exchange rate at December 31, 2006: EUR 1 < > = US$1.317).

The Group operates nearly 61,000 computerized workstations, with more than 70,000 employees (Full-Time Equivalents) across 287 contact centers in 44 countries and conducts programs in more than 60 different languages and dialects on behalf of major international companies operating in various industries.

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Contact Information

  • Teleperformance Contacts:
    (Email Contact)

    Michel PESCHARD, Corporate Secretary, Board Member


    Nadine DAVESNE, Press Relations



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