SOURCE: TELEPERFORMANCE

Teleperformance

October 20, 2010 08:15 ET

Teleperformance Launches Desktop 3.5 Solution

Teleperformance Desktop 3.5 Provides Enhanced Performance and Security

SALT LAKE CITY, UT--(Marketwire - October 20, 2010) -  Teleperformance (NYSE Euronext Paris: FR 0000051807), the world's leading provider of outsourced CRM and contact center services, today announced the launch of Teleperformance Desktop 3.5, the newest version of the core application framework for many of Teleperformance's suite of secure communication tools, and the power behind Teleperformance's HomeBase (Work-at-Home-Agent) and Contact Center on Demand (CCoD) solutions.

Teleperformance Desktop supplies a targeted communication system consisting of both client and server applications which, when combined with business workflow processes, create a powerful, dynamic, and secure contact center messaging solution that increases customer satisfaction. The latest version provides enhanced stability to the core parts of Desktop, increasing contact center effectiveness and productivity. Most significant is the security enhancements for the work-at-home environment. Leveraging proprietary, breakthrough technology, Teleperformance Desktop 3.5 provides continuous video feeds of agent workstations. Built-in cameras pan, tilt and zoom to continually verify work and agent identity.

"Teleperformance leads the industry with world-class, award-winning security measures in contact center information defense," said Bruce Wignall, Chief Security Officer at Teleperformance. "Desktop 3.5 encompasses an extremely innovative security layer offering added assurance for both on-premise and home-agent models."

Enhanced reporting and integration powered by Teleperformance Reports cover more events and alerts. With auto update support, the newest features are always available, increasing efficiency and ensuring the optimal working environment. The new version allows agents needing the immediate attention of a cyber-supervisor to generate quick alerts and private chats. Also, client RSS feeds are integrated directly into Desktop 3.5 alerts.

"The added efficiencies that Teleperformance Desktop 3.5 provide result in faster call resolution, an improved customer experience and further cost control," noted Brent Welch, CEO of Teleperformance USA. "This is just another example of the superior level of services and technologies we offer our clients."

"Teleperformance has an unwavering commitment to excellence and continues to raise the bar on the customer experience," added Dominic Dato, Executive Chairman of Teleperformance USA. "Most significantly, this release offers a new level of security to the home-agent model, helping to enhance the effectiveness and applicability of this model."

Stephen Loynd, Global Program Manager at IDC, noted, "With the growth of work at home agents, ensuring security has become more important than ever. Innovative and effective technologies like TP Desktop are helping to make remote agents as safe to use as on premises agents."

About Teleperformance
Teleperformance (NYSE Euronext Paris: FR 0000051807), the world's leading provider of outsourced CRM and contact center services, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2009, the Teleperformance Group achieved EUR 1.848 billion revenues (US$2.6 billion -- average exchange rate at December 31, 2009: EUR 1 = US$1.39).

The Group operates about 83,000 computerized workstations, with more than 112,000 employees (Full-Time Equivalents) across 276 contact centers in 51 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. www.teleperformance.com

Contact Information

  • CONTACT:
    Elizabeth Gordon
    Gordon Turner Communications
    408-840-9883
    Email Contact