October 24, 2007 12:08 ET

TELEPERFORMANCE : The strategic cooperation of Shaanxi Telecom Limited and Teleperformance China

XIAN, CHINA--(Marketwire - October 24, 2007) - Last night, in presence of Mr Li Tangtang, Vice Governor of Shaanxi Provincial People's Government and of Mr Yin Yiping, chairman of the board of Shaanxi Telecom Company, as well as in presence of Mr Daniel Julien , Chairman of Teleperformance supervisory board, Mr. Jacques Berrebi , Vice chairman of Teleperformance supervisory board, and Mr Dominic Dato , CEO of Teleperformance USA, a strategic cooperation contract has been signed between Shaanxi Telecom Limited and Teleperformance China respectively represented by Mr Li Gong, Deputy general manager of Shaanxi telecom and Mr Joseph wai, CEO of Teleperformance China.

Under this agreement Teleperformance will provide outsourced services to Shaanxi Telecom Company. The two companies also agreed to develop a strategic partnership in order to offer value added call center solutions integrating best global practices to the companies of Shaanxi province to help them to better serve their customer base in customer service and technical support.

It's also expected to promote Xian as a very attractive offshore destination for BPO services within the frame of this partnership.

Mr Li Tangtang, Vice governor of Shaanxi Provincial People's Government said :

"It not just helps Teleperformance to implement its global strategy, improving its competitiveness in the global market, scaling its company size and strengths, it also helps to strengthen the development of Telecommunication industry in Shaanxi province, improving the overall strength of Shaanxi province's informatization and outsourcing capability. It also sets a guiding signal for investments and a proactive example to all multinational companies to invest in Shaanxi province."

Mr Daniel Julien, chairman of supervisory board of Teleperformance SA, said :

"We have found in Xian and in the Shaanxi Province a skilful place with large educated resources managed by very dynamic leaders that want to promote customer information and quality of services.

Teleperformance commitment within this cooperation agreement is to bring best in class methodologies, management tools, and call center management.

We expect a sustainable and very fruitful cooperation for both parties"

About Shaanxi Province:

'Shaanxi province, population over 37 million inhabitants, is one of the most important Science and Technologies province in China, with outstanding advantages in human resources, cultural resources and one of the top science and educational province in China. In parallel to the Reforms and Opening of China especially the implementation of "GO WEST" strategy, Shaanxi province has strengthened its economy significantly. Basic facilities has been developed to a new stage, both natural and living environments have experienced great improvements and have established a new pace for "Harmonize Shaanxi Province" In the last five years, provincial Annual provincial GDP growth has over 12.2%, annual financial income growth rate has reach 25.3%. '

About Teleperformance:

'Teleperformance (Euronext: FR 0000051807), the world's co-leading provider of outsourced CRM and contact center services, operates under various brands, such as Teleperformance for customer acquisition, customer service and customer growth programs, as well as TechCity Solutions and Cash Performance respectively specializing in technical support and debt collection. In 2006, the Teleperformance Group achieved EUR 1,385 million revenues (US$1,824 million - exchange rate at December 31, 2006: EUR 1 = US$ 1.317).

On August 31, 2007 the Teleperformance management team revised upwards its annual objectives for the revenues 2007 at around EUR 1,590 million, increasing by +14% (US$2,150 million at: EUR 1 = US$ 1.35).

The Group operates nearly 62,000 computerized workstations, with more than 70,000 employees (Full-Time Equivalents) across 293 contact centers in 45 countries and conducts programs in more than 60 different languages and dialects on behalf of major international companies operating in various industries.

This information is provided by CompanynewsGroup

Contact Information

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    Teleperformance Contacts:
    Michel PESCHARD
    Corporate Secretary, Board Member
    Nadine DAVESNE
    Press Relations