SOURCE: Teleperformance U.S.A.
SALT LAKE CITY, UT--(Marketwired - January 21, 2014) - Teleperformance, the global leader in outsourced multichannel customer experience management, announced its partnership with BookIt.com, a major online travel agency. Teleperformance will serve BookIt.com's growing customer base and services out of its multichannel contact center in Montego Bay, Jamaica. The addition of BookIt.com adds to Teleperformance U.S.A.'s expanding list of travel clients.
Teleperformance and BookIt.com celebrated the project kick-off with a ribbon cutting ceremony at the Teleperformance Montego Bay contact center. The ceremony was attended by the Honorable Kenneth Wykeham McNeill, MD, MP, Jamaica's Minister of Tourism along with the Honorable Minister of State, Sharon Ffolkes-Abraham. Bud Finlaw, BookIt.com Founder and CEO, was also present for the ribbon cutting along with several members of the BookIt.com and Teleperformance leadership teams.
"BookIt.com explored several options for providers and locations for our new contact center. In the end, however, it was very easy to select Jamaica as our location and Teleperformance as our partner," said Bud Finlaw, BookIt.com Founder and CEO. "We are already seeing excellent results from our new Jamaican center, and look forward to hiring more agents in the very near future."
Teleperformance will add more than 150 customer service representatives to provide BookIt.com guests with booking, travel information and customer support services. These representatives will provide guests with a more efficient and accessible service experience.
"BookIt.com has placed a lot of trust in our hands and I am confident our team in Jamaica will exceed those expectations," said Brent Welch, CEO, English World and Asia-Pacific, Teleperformance. "At Teleperformance, we pride ourselves in our people and are pleased that BookIt.com saw the passion of our employees in Jamaica and their commitment to delivering excellence."
Teleperformance Jamaica was founded nearly 12 years ago with 150 employees and has since grown to provide jobs to more than 1,700 people. This leading contact center, located in Montego Bay, provides customer care, sales acquisition, accounts receivable and back office services for companies across the U.S., Canadian and Caribbean markets in a wide range of industries.
ABOUT TELEPERFORMANCE GROUP
Teleperformance, the global leader in outsourced multichannel customer experience management, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2012, it reported consolidated revenue of EUR2,347 million ($3,028 million, based on EUR1 = $1.29).
The Group operates around 100,000 computerized workstations, with more than 138,000 full-time equivalent employees across 270 contact centers in 46 countries. It manages programs in over 66 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.
Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP