SOURCE: TeleTech

February 23, 2009 17:50 ET

TeleTech Announces Fourth Quarter and Full Year 2008 Financial Results

Achieves $1.4 Billion of Full Year 2008 Revenue and 33 Percent Increase in Income From Operations; Solid Liquidity Drives a 55 Percent Increase in Cash Flow From Operations to $161 Million; Board of Directors Authorizes Additional $25 Million for Share Repurchases

ENGLEWOOD, CO--(Marketwire - February 23, 2009) - TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing ("BPO") solutions, today announced financial results for the fourth quarter and fiscal year ended December 31, 2008. The Company also filed its Annual Report on Form 10-K with the Securities and Exchange Commission for the fourth quarter and year ended December 31, 2008.

FOURTH QUARTER 2008 FINANCIAL RESULTS

TeleTech reported fourth quarter 2008 revenue of $326.0 million, a $45.6 million decrease from fourth quarter 2007 revenue of $371.6 million. Nearly 80 percent, or $35.2 million, of the decline is attributable to significant strengthening of the U.S. dollar relative to currencies of certain foreign subsidiaries. The balance of the reduction is primarily due to the challenging economic environment resulting in lower seasonal client volumes in the fourth quarter 2008 when compared to the year-ago quarter.

TeleTech's fourth quarter 2008 income from operations grew 84 percent over the year-ago quarter to $23.3 million and represented 7.1 percent of revenue. Income from operations for the quarter included $2.4 million of restructuring and impairment charges and $3.9 million of expenses primarily related to legal and payroll tax fees associated with the Audit Committee's completed review of the Company's equity-based compensation practices and the subsequent financial restatement.

Excluding the $6.3 million of unusual charges mentioned above, TeleTech's fourth quarter 2008 non-GAAP income from operations was $29.5 million, or 9.1 percent of revenue. This represents a 150 basis point or 20 percent improvement over 7.6 percent, excluding unusual charges, in the year-ago quarter.

Fourth quarter 2008 fully diluted earnings per share increased 29 percent over the year-ago quarter to 22 cents on net income of $14.1 million. Excluding the $6.3 million of unusual pre-tax charges discussed above, fourth quarter 2008 non-GAAP earnings per share were 28 cents, compared to 32 cents non-GAAP earnings per share in the year-ago quarter.

2008 FINANCIAL RESULTS

Full year 2008 revenue increased 2.2 percent over 2007 to a record $1.4 billion.

TeleTech's 2008 income from operations grew 33 percent to $109.0 million and represented 7.8 percent of revenue. Income from operations for the year included $8.1 million of restructuring and impairment charges and $14.6 million of expenses primarily related to legal and payroll tax fees associated with the Audit Committee's completed review of the Company's equity-based compensation practices and the subsequent financial restatement.

Excluding the $22.7 million of unusual charges mentioned above, TeleTech's 2008 non-GAAP income from operations was $131.7 million, or 9.4 percent of revenue. This represents a 90 basis point or 11 percent improvement over 8.5 percent in 2007, excluding unusual charges.

2008 non-GAAP EBITDA was $194.9 million, or 13.9 percent of revenue. This represents a 70 basis point or 5 percent increase over 2007 non-GAAP EBITDA margin of 13.2 percent.

2008 fully diluted earnings per share increased 45 percent to $1.06 on net income of $73.7 million, compared to 73 cents on net income of $53.1 million in 2007 Excluding the $22.7 million of unusual pre-tax charges discussed above and certain tax benefits, 2008 non-GAAP earnings per share increased 15 percent to $1.21 from $1.05 non-GAAP earnings per share in 2007.

OTHER BUSINESS HIGHLIGHTS

Strong Balance Sheet Continues to Fund Organic Growth

--  As of December 31, 2008, TeleTech had cash and cash equivalents of
    $87.9 million and total debt of $89.1 million.
--  Cash flow from operations grew $57.1 million or 55 percent to $160.6
    million from $103.5 million in 2007.
--  Free cash flow in 2008 was a record $98.9 million, representing a 133%
    increase from $42.4 million in 2007.
--  Free cash flow for the fourth quarter 2008 was $25.3 million,
    representing a 280% increase from negative free cash flow of ($14.1
    million) in the year-ago quarter.
--  Capital expenditures, net of grant proceeds, in the fourth quarter
    2008 were $10.0 million, totaling $61.7 million for the full year.
    Approximately 80 percent of capital expenditures in 2008 were for growth-
    related needs, primarily related to the expansion of TeleTech's global
    footprint, with the balance for improving TeleTech's embedded
    infrastructure.
--  Return on invested capital was 29 percent as of December 31, 2008, up
    from 27 percent in the year-ago quarter.
    

New Business

--  During the fourth quarter 2008, TeleTech signed an estimated $100
    million in new, annualized long-term revenue primarily from expanded client
    relationships.
    

Share Repurchases

--  TeleTech's strong balance sheet has given the Company the flexibility
    to fund organic growth while also repurchasing common stock. During 2008,
    the Company repurchased 6.5 million shares of common stock for $89.6
    million and is continuing its stock repurchase program.
--  TeleTech's Board of Directors has approved an incremental $25 million
    for additional share repurchases, bringing the total amount currently
    authorized for future repurchases to approximately $35 million.
    

EXECUTIVE COMMENTARY ON TELETECH'S FINANCIAL RESULTS

"During 2008, TeleTech continued to deliver solid financial results despite a dynamic global economic environment in the latter half of the year," said Kenneth Tuchman, chairman and chief executive officer. "Our revenue and profitability gains in 2008 enabled us to deliver a 39% increase in net income and record free cash flow of nearly $100 million. Our capital-efficient delivery model, high client satisfaction, solid balance sheet and ample liquidity make us a strong and trusted business partner to our clients. Our outsourced business process solutions provide clients with the agility they need to compete effectively in both good and challenging economic times."

BUSINESS OUTLOOK

The current economic environment has made forecasting difficult for our clients and therefore for TeleTech. As a result, TeleTech remains comfortable with the current analyst consensus numbers for 2009 annualized revenue and operating margin given the following business trends:

--  The strengthening U.S. dollar relative to currencies of certain
    foreign subsidiaries including those that operate in Asia Pacific
    countries, Brazil, Spain and the United Kingdom, is expected to adversely
    impact 2009 revenue by $90 to $110 million versus 2008.
    
--  While TeleTech continues to sign and ramp new business, the revenue
    growth from these programs may be offset by lower volumes with certain
    existing clients resulting from the challenging economic environment.
    

Despite the economic climate, TeleTech continues to further diversify its client base and strengthen its balance sheet via ongoing free cash flow generation and proactive working capital management. Further, the Company intends to continue repurchasing its stock under the current program authorization.

CONFERENCE CALL

A conference call and webcast with management will be held on Tuesday, February 24, 2009 at 8:30 a.m. Eastern Time. You are invited to join the live webcast of the conference call by visiting the "Investors" section of the TeleTech website at www.teletech.com. If you are unable to participate during the live webcast, a replay will be available on the TeleTech website through Tuesday, March 10, 2009.

NON-GAAP FINANCIAL MEASURES

To supplement the Company's consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP) in the United States, the Company uses the following non-GAAP financial measures: Free Cash Flow, Non-GAAP Income from Operations, Non-GAAP EBITDA and Non-GAAP EPS. TeleTech believes that providing these non-GAAP financial measures provides investors with greater transparency to the information used by TeleTech's management in its financial and operational decision making and allows investors to see TeleTech's results "through the eyes" of management. TeleTech also believes that providing this information better enables TeleTech's investors to understand its operating performance and information used by management to evaluate and measure such performance. The presentation of these financial measures are not intended to be used in isolation or as a substitute for the financial information prepared and presented in accordance with GAAP. A reconciliation of these non-GAAP financial measures is available in the financial tables attached to this press release.

ABOUT TELETECH

TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support more than 250 business process outsourcing programs serving approximately 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by approximately 55,000 employees utilizing 39,900 workstations across 83 delivery centers in 17 countries. For additional information, visit www.teletech.com.

FORWARD-LOOKING STATEMENTS

Statements in this press release that relate to future results and events (including statements about future financial and operating performance) are forward-looking statements based on TeleTech's current expectations. Actual results and events in future periods could differ materially from those projected in these forward-looking statements because of a number of risks and uncertainties including: general economic, business and industry conditions; the loss of business or lower volumes from significant clients; delivery center utilization and labor rates; the pace at which we are able to ramp new business; the effect of TeleTech's failure to timely file all of its required reports under the Securities and Exchange Act of 1934 and its restatement of previously issued financial statements, including shareholder litigation and action by the SEC and/or other governmental agencies; negative tax or other implications for TeleTech resulting from any accounting adjustments or other factors; unexpected regulatory changes, tax laws, and data privacy measures; data privacy issues; our ability to accurately predict geographic revenue mix and seasonal sales trends; information technology and/or delivery center interruptions; issues or matters that may arise from governmental and/or administrative agency investigations; our ability to successfully remediate identified internal control deficiencies; litigation and governmental investigations or proceedings arising out of or related to accounting and financial reporting matters; fluctuations in foreign currency exchange rates along with our ability to effectively hedge exposure to changes in foreign currency exchange and/or interest rates; the ability to attract, retain and motivate key personnel; and political instability, the effect of armed hostilities, terrorism and natural disasters. A detailed discussion of these and other factors that could affect our results is included in TeleTech's SEC filings, including our Annual Report on Form 10-K for the year ended December 31, 2008. The Company's filings with the Securities and Exchange Commission are available in the "Investors" section of TeleTech's website, which is located at www.teletech.com.


                 TELETECH HOLDINGS, INC. AND SUBSIDIARIES
              CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                  (In thousands, except per share data)


                           Three months ended       Twelve months ended
                              December  31,             December  31,
                        ------------------------  ------------------------
                            2008         2007         2008         2007
                        -----------  -----------  -----------  -----------

Revenue                 $   325,985  $   371,557  $ 1,400,147  $ 1,369,632

Operating Expenses:
  Cost of services          235,852      280,431    1,024,451    1,001,459
  Selling, general and
   administrative            51,108       59,853      199,495      207,528
  Depreciation and
   amortization              13,384       14,355       59,166       55,953
  Restructuring
   charges, net               1,402        4,265        6,059        7,115
  Impairment losses             985            -        2,018       15,789
                        -----------  -----------  -----------  -----------
    Total operating
     expenses               302,731      358,904    1,291,189    1,287,844
                        -----------  -----------  -----------  -----------

Income From Operations       23,254       12,653      108,958       81,788

  Other expense              (1,986)       3,901       (4,354)      (6,437)
                        -----------  -----------  -----------  -----------

Income Before Income
 Taxes and Minority
 Interest                    21,268       16,554      104,604       75,351

  Provision for income
   taxes                     (6,572)      (3,369)     (27,269)     (19,562)
                        -----------  -----------  -----------  -----------

Income Before Minority
 Interest                    14,696       13,185       77,335       55,789

  Minority interest            (596)        (936)      (3,588)      (2,686)
                        -----------  -----------  -----------  -----------

Net Income              $    14,100  $    12,249  $    73,747  $    53,103
                        ===========  ===========  ===========  ===========

Net Income Per Share:
  Basic                 $      0.22  $      0.18  $      1.08  $      0.76
                        ===========  ===========  ===========  ===========

  Diluted               $      0.22  $      0.17  $      1.06  $      0.73
                        ===========  ===========  ===========  ===========


Income From Operations
 Margin                         7.1%         3.4%         7.8%         6.0%
Net Income Margin               4.3%         3.3%         5.3%         3.9%
Effective Tax Rate             30.9%        20.4%        26.1%        26.0%


Weighted Average Shares
 Outstanding
  Basic                      64,741       69,817       68,208       70,228
  Diluted                    65,217       71,573       69,578       72,638




                 TELETECH HOLDINGS, INC. AND SUBSIDIARIES
                            SEGMENT INFORMATION
                              (In thousands)


                           Three months ended       Twelve months ended
                              December 31,              December 31,
                        ------------------------  ------------------------
                            2008         2007         2008         2007
                        -----------  -----------  -----------  -----------

Revenue:
North American BPO      $   235,944  $   266,342  $   974,815  $   955,810
International BPO            90,041      104,366      425,332      396,080
Database Marketing and
 Consulting                       -          849            -       17,742
                        -----------  -----------  -----------  -----------
       Total            $   325,985  $   371,557  $ 1,400,147  $ 1,369,632
                        ===========  ===========  ===========  ===========

Income (Loss) From
 Operations:
North American BPO      $    21,261  $    18,325  $   100,236  $   106,102
International BPO             2,065       (1,122)       9,278        8,327
Database Marketing and
 Consulting                     (72)      (4,550)        (556)     (32,641)
                        -----------  -----------  -----------  -----------
       Total            $    23,254  $    12,653  $   108,958  $    81,788
                        ===========  ===========  ===========  ===========




                 TELETECH HOLDINGS, INC. AND SUBSIDIARIES
                  CONDENSED CONSOLIDATED BALANCE SHEETS
                              (In thousands)


                                                 December 31,  December 31,
                                                     2008          2007
                                                 ------------  ------------

ASSETS
Current assets:
  Cash and cash equivalents                      $     87,942  $     91,239
  Accounts receivable, net                            236,997       270,988
  Other current assets                                 79,949        97,598
                                                 ------------  ------------
    Total current assets                              404,888       459,825

Property and equipment, net                           157,747       174,809
Other assets                                          106,307       125,661
                                                 ------------  ------------

Total assets                                     $    668,942  $    760,295
                                                 ============  ============

LIABILITIES AND STOCKHOLDERS' EQUITY
Total current liabilities                        $    180,099  $    186,810
Other long-term liabilities                           127,949       118,729
Minority interest                                       5,011         3,555
Total stockholders' equity                            355,883       451,201
                                                 ------------  ------------

       Total liabilities and stockholders'
        equity                                   $    668,942  $    760,295
                                                 ============  ============




                 TELETECH HOLDINGS, INC. AND SUBSIDIARIES
             RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
                  (In thousands, except per share data)


                                 Three months ended   Twelve months ended
                                     December 31,          December 31,
                                --------------------  --------------------
                                  2008       2007       2008       2007
                                ---------  ---------  ---------  ---------
Reconciliation of EBIT &
 EBITDA:

Net Income                      $  14,100  $  12,249  $  73,747  $  53,103
  Interest income                  (1,015)      (829)    (4,816)    (2,364)
  Interest expense                  2,089      2,188      6,738      6,645
  Provision for income taxes        6,572      3,369     27,269     19,562
                                ---------  ---------  ---------  ---------
EBIT                            $  21,746  $  16,977  $ 102,938  $  76,946

    Depreciation and
     amortization                  13,384     14,355     59,166     55,953
                                ---------  ---------  ---------  ---------

EBITDA                          $  35,130  $  31,332  $ 162,104  $ 132,899


Reconciliation of Free Cash
 Flow:

Cash Flow From Operating
 Activities:
  Net income                    $  14,100  $  12,249  $  73,747  $  53,103
  Adjustments to reconcile net
   income to net cash provided
   by operating activities:
    Depreciation and
     amortization                  13,384     14,355     59,166     55,953
    Other                           7,783    (23,375)    27,653     (5,542)
                                ---------  ---------  ---------  ---------
  Net cash provided by
   operating activities            35,267      3,229    160,566    103,514

Total Capital Expenditures net
 of grant proceeds                  9,984     17,295     61,712     61,083
                                ---------  ---------  ---------  ---------

Free Cash Flow                  $  25,283  $ (14,066) $  98,854  $  42,431


Reconciliation of Non-GAAP
 Income from Operations:

Income from Operations          $  23,254  $  12,653  $ 108,958  $  81,788
  Restructuring charges, net        1,402      4,265      6,059      7,115
  Impairment losses                   985          -      2,018     15,789
  Equity comp review and
   restatement expenses             3,906     11,381     14,645     11,481
                                ---------  ---------  ---------  ---------
Non-GAAP Income from
 Operations                     $  29,547  $  28,299  $ 131,680  $ 116,173


Reconciliation of Non-GAAP
 EPS:

GAAP Net Income                 $  14,100  $  12,249  $  73,747  $  53,103
  Add: Asset impairment and
   restructuring charges, net
   of related taxes                 1,528      2,892      5,169     15,529
  Add: Equity-based comp review
   and restatement expenses,
   net of related taxes             2,500      7,716      9,373      7,784
  Less: Release of Income Tax
   Valuation Allowance                  -          -     (3,895)         -
                                ---------  ---------  ---------  ---------
Non-GAAP Net Income             $  18,128  $  22,857  $  84,394  $  76,416

  Diluted shares outstanding       65,217     71,573     69,578     72,638

Non-GAAP EPS                    $    0.28  $    0.32  $    1.21  $    1.05


Reconciliation of Non-GAAP
 EBITDA:

Net Income                      $  14,100  $  12,249  $  73,747  $  53,103
  Interest income                  (1,015)      (829)    (4,816)    (2,364)
  Interest expense                  2,089      2,188      6,738      6,645
  Provision for income taxes        6,572      3,369     27,269     19,562
  Depreciation and
   amortization                    13,384     14,355     59,166     55,953
  Asset impairment and
   restructuring charges            2,387      4,265      8,077     22,904
  Equity-based comp review and
   restatement expenses             3,906     11,381     14,645     11,481
  Equity-based compensation
   expenses                         2,411      4,233     10,101     12,918
                                ---------  ---------  ---------  ---------

Non-GAAP EBITDA                 $  43,834  $  51,211  $ 194,927  $ 180,202

Contact Information

  • Investor Contact:
    Karen Breen
    303-397-8592