SOURCE: TeleTech Holdings

November 11, 2008 09:00 ET

TeleTech Attains Payment Card Industry Certification

Company Certification Protects Credit Card Consumer Data in 35 Countries

ENGLEWOOD, CO--(Marketwire - November 11, 2008) - TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that it has attained Payment Card Industry (PCI) compliance in its global operations. TeleTech is proud to be among the first companies in the BPO industry to attain certification in this important, industry-developed security standard.

The PCI data security standard is a collaborative effort by Visa, MasterCard, American Express, and Discover to protect personal consumer information. The standard establishes 12 security requirements that all members, merchants, and service providers must adhere to.

"When consumers use bankcards at any point of sale, they want assurance that their account information is safe," said Carol Kline, TeleTech's chief information officer. "Safeguarding consumer data on our clients' behalf has been part of our security best practices for more than two decades, and our global PCI compliance continues TeleTech's industry-leading approach to safeguarding sensitive financial information."

PCI compliance is required of all merchants and service providers that store, process, or transmit credit card holder data. The program applies to all payment channels, including retail, mail/telephone order, and e-commerce.


TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support more than 250 business process outsourcing programs serving approximately 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by more than 50,000 employees utilizing 39,600 workstations across 86 delivery centers in 17 countries. For additional information, visit


Statements in this press release that relate to future results and events (including statements about future financial and operating performance) are forward-looking statements based on TeleTech's current expectations. Actual results and events in future periods could differ materially from those projected in these forward-looking statements because of a number of risks and uncertainties including: general economic, business and industry conditions; the loss of business or lower volumes from significant clients; delivery center utilization and labor rates; the pace at which we are able to ramp new business; the effect of TeleTech's failure to timely file all of its required reports under the Securities and Exchange Act of 1934 and its restatement of previously issued financial statements, including shareholder litigation and action by the SEC and/or other governmental agencies; negative tax or other implications for TeleTech resulting from any accounting adjustments or other factors; unexpected regulatory changes, tax laws, and data privacy measures; data privacy issues; our ability to accurately predict geographic revenue mix and seasonal sales trends; information technology and/or delivery center interruptions; issues or matters that may arise from governmental and/or administrative agency investigations; our ability to successfully remediate identified internal control deficiencies; litigation and governmental investigations or proceedings arising out of or related to accounting and financial reporting matters; fluctuations in foreign currency exchange rates along with our ability to effectively hedge exposure to changes in foreign currency exchange and/or interest rates; the ability to attract, retain and motivate key personnel; and political instability, the effect of armed hostilities, terrorism and natural disasters. A detailed discussion of these and other factors that could affect our results is included in TeleTech's SEC filings, including our Annual Report on Form 10-K for the year ended December 31, 2007. The Company's filings with the Securities and Exchange Commission are available in the "Investors" section of TeleTech's website, which is located at

Contact Information

  • Investor Contacts:
    Karen Breen
    Investor Relations

    Media Contact:
    KC Higgins
    Media Relations