SOURCE: TeleTech


July 14, 2010 19:00 ET

TeleTech Awarded Multi-Year Agreement With Leading Internet Search Company to Enhance Clients' Online Advertising Programs

ENGLEWOOD, CO--(Marketwire - July 14, 2010) -  A leading provider of Internet search technology and targeted advertising solutions has selected TeleTech Services Corporation, a wholly-owned subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC), to help its small and medium business (SMB) customers enhance their online advertising programs.

Under the terms of the multi-year agreement, TeleTech will assist the client's SMB customers with the creation and placement of their online advertising to maximize market penetration. TeleTech will utilize skilled inside sales professionals and online advertising marketing specialists to rapidly implement a comprehensive solution that has been specifically designed to transform the selling process for SMB customers and drive revenue growth. 

"We have been working with some of the largest and most recognized technology brands for over 25 years," said Judi Hand, chief marketing officer at TeleTech. "By applying our expertise and award-winning sales and marketing solutions, we differentiate our clients in a highly competitive market."

TeleTech's comprehensive sales and marketing solution incorporates sophisticated marketing analytics, proprietary sales tools and practices, scalable technology and award-winning electronic marketing. The client selected TeleTech's solution based on the company's innovative techniques and demonstrated ability to generate a higher rate of return for its customers.

TeleTech is one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. TeleTech and its subsidiaries have developed deep domain expertise and support more than 270 business process outsourcing programs serving approximately 90 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by more than 42,500 employees utilizing 34,700 workstations across 69 delivery centers in 16 countries. For additional information, visit

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