SOURCE: TeleTech Holdings

June 25, 2008 09:15 ET

TeleTech Expands Agreement With Leading Global Financial Services Company

Expanded Multilingual Program Targets Technical Support and Training Programs

ENGLEWOOD, CO--(Marketwire - June 25, 2008) - TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that it has expanded its multiyear agreement with a leading global financial services company.

The client, a Fortune 500 company, has selected TeleTech to continue to provide BPO services in three major business areas including product technical support, technical training, and virtual eLearning campus. Under the terms of the agreement, TeleTech will expand its comprehensive front- to back-office solution to continue to address complex Tier I and Tier II technical support needs. The work requires deep understanding of intricate client applications and all associated hardware and ancillary equipment used to support client operations.

TeleTech associates will handle transactions in English, Spanish, French, Portuguese, Mandarin, Cantonese, and several other languages.

In addition to complex technical support of key client products, TeleTech will continue providing training services for nine unique program types. TeleTech will also support ongoing development of the global standards for the client's eLearning campus.

"TeleTech's global sourcing model supports the client's strategic initiatives to improve the quality of service delivery," said Kenneth Tuchman, chairman and chief executive officer at TeleTech. "Our expertise as a 26-year BPO provider, in addition to the excellent service and technical support skills available from our worldwide locations, makes TeleTech the ideal partner for this expanded program."


TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 26-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 51,000 employees utilizing 38,000 workstations across 88 delivery centers in 18 countries.


Certain statement in this press release are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, which can be identified by words such as "may," "will," "expect," "anticipate" or comparable words. These statements include, but are not limited to, statements regarding the Company's restatement of its historical financial statements to record additional non-cash, stock-based compensation expense related to its past stock-option grants, as well as the Company's expectations regarding revenue, operating margin, capital expenditures, workstations, demand, offshore revenue and delivery capacity, unusual charges, and other statements in this press release. These forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance, or achievements to be materially different from any future results, performance, or achievements expressed or implied by the forward-looking statements. All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. Important factors that could cause our actual results to differ materially from those expressed or implied by such forward-looking statements, include but are not limited to the following: all reported results are presented without taking into account any adjustments that may be required in connection with the review of TeleTech's accounting for equity-based compensation plans and should be considered preliminary until TeleTech files its Form 10-Q for the quarter ended March 31, 2008; the effect of TeleTech's failure to timely file all of its required reports under the Securities and Exchange Act of 1934, including the potential of a default under its credit facility; our ability to meet the requirements of the NASDAQ Global Select Market for continued listing of our shares; any future decisions by the NASDAQ Global Select Market regarding continued listing of TeleTech's common shares; potential claims and proceedings relating to such matters, including shareholder litigation and action by the SEC and/or other governmental agencies; negative tax or other implications for TeleTech resulting from any accounting adjustments or other factors; our belief that we are continuing to see strong demand for our services; the ability to close and ramp new business opportunities that are currently being pursued or that are in the final stages with existing and/or potential clients in order to achieve our Business Outlook; estimated revenue from new, renewed, and expanded client business as volumes may not materialize as forecasted or be sufficient to achieve our Business Outlook; the possibility of lower revenue or price pressure from our clients experiencing a business downturn or merger in their business; greater than anticipated competition in the BPO and customer management markets, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers' concerns or adverse publicity regarding our clients' products; our ability to execute our growth plans, including sales of new services; our ability to achieve our year-end 2008 and 2009 financial goals, including those set forth in our Business Outlook; risks associated with attracting and retaining cost-effective labor at our delivery centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; our ability to find cost effective delivery locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather, pandemic or terrorist-related events; economic or political changes affecting the countries in which we operate; achieving continued profit improvement in our International BPO operations; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that impacts the BPO and customer management industry.

Contact Information

  • Investor Contact:
    Karen Breen
    Investor Relations

    Media Contact:
    KC Higgins
    Media Relations