SOURCE: TeleTech

March 02, 2010 20:00 ET

TeleTech Named in IAOP's 2010 Global Outsourcing 100® List

List Recognizes World's Best Outsourcing Providers and Advisors

ENGLEWOOD, CO--(Marketwire - March 2, 2010) -  TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest global providers of business process outsourcing (BPO) solutions, today announced it has been named one of the top 100 outsourcing providers by the International Association of Outsourcing Professionals® (IAOP®). IAOP's annual Global Outsourcing 100® list recognizes the top 100 outsourcing service providers and advisors from around the world.

"TeleTech is honored to be recognized by the IAOP in its annual Global Outsourcing 100® list," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "Global 1000 clients look to TeleTech to transform their front- and back-office processes and this recognition is a testament to our ongoing commitment to quality, innovation and process optimization."

"As the economy recovers, partnering with the world's best outsourcing providers will be more important than ever," said Michael Corbett, IAOP chairman and chair of the judges' panel. "The Global Outsourcing 100® helps companies easily identify those partners who will help them emerge as leaders."

The Global Outsourcing 100® includes companies that provide the full spectrum of outsourcing services such as business process outsourcing, customer relationship management, financial management and information and communication technology management. Companies included in the list are selected by an independent panel of judges with expertise in outsourcing services based on multiple criteria including customer experience, management capabilities, size, growth and depth of competencies.

About TeleTech
TeleTech is one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. TeleTech and its subsidiaries have developed deep domain expertise and support more than 270 business process outsourcing programs serving approximately 90 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by approximately 45,000 employees utilizing 35,600 workstations across 68 delivery centers in 16 countries. For additional information, visit www.teletech.com.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 100,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.outsourcingprofessional.org.

Contact Information

  • Investor Contact:
    Karen Breen
    Investor Relations
    303-397-8592

    Media Contact:
    Bob Livingston
    Media Relations
    303-397-8958