SOURCE: TeleTech Holdings

May 04, 2009 18:45 ET

TeleTech Selected as Member of 2009 Global Outsourcing 100™

Only Colorado Company to Make the List Ranks Number 39

ENGLEWOOD, CO--(Marketwire - May 4, 2009) - TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing ("BPO") solutions, was named among the world's leading outsourcing services companies on the Global Outsourcing 100 list, which was released this week. TeleTech is ranked 39th among the top 100 providers.

"We are pleased to be ranked among the world's leading outsourcing providers," said Charles Koskovich, TeleTech senior vice president, North America operations. "For 27 years, TeleTech has designed, implemented and managed critical business processes for Global 1000 companies, and this recognition is a validation of the quality of the innovative solutions we provide to our clients. TeleTech manages more than 3.5 million customer interactions daily, helping companies expand their capabilities, increase operating efficiencies and improve their customers' experiences."

The list, in its fifth year, is the annual ranking of the world's best outsourcing service providers compiled by the International Association of Outsourcing Professionals (IAOP).

"Each year the competition to be named to the top 100 companies continues to reach higher levels, as the outsourcing industry continues to grow and mature in many markets," said Jagdish Dalal, managing director, thought leadership, IAOP and chairman of the judges' panel. "Getting named to The Global Outsourcing 100 and The World's Best Outsourcing Advisors is a great recognition, particularly given the strong competition, and these companies should be proud of achieving excellence in the field."

Companies were judged on four key characteristics: customer experience, size and growth, depth and breadth of organizational competencies and management capabilities. TeleTech was also recognized as a leader serving the telecommunications, technology and financial services industries, and a top provider of customer relationship management, sales and transaction processing services.

About TeleTech

TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support more than 250 business process outsourcing programs serving approximately 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by approximately 55,000 employees utilizing 39,900 workstations across 83 delivery centers in 17 countries. For additional information, visit www.teletech.com

Contact Information

  • Investor Contact:
    Karen Breen
    Investor Relations
    303-397-8592

    Media Contact:
    Maria Miller
    SSA Public Relations
    303-707-1776