SOURCE: TeleTech Holdings

November 27, 2007 16:01 ET

TeleTech Signs Agreement With Yellow Pages Group

New Agreement Supports Service Quality

ENGLEWOOD, CO--(Marketwire - November 27, 2007) - TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that it has signed a multiyear agreement with Yellow Pages Group™, a leading provider of directory services in New Zealand. Following a comprehensive review, Yellow Pages Group (YPG) has awarded its 018 and 0172 directory assistance services contract to TeleTech.

TeleTech will manage existing personnel and assume client facilities in New Zealand, with plans to move the work to the Philippines in 2008. The company's scalable, innovative global delivery model was a key differentiator for YPG, as was TeleTech's ability to deploy services quickly.

Yellow Pages Group Operations Director and acting Chief Financial Officer Greg Hurn said New Zealand consumers will continue to receive the same quality directory assistance services from TeleTech as they always have.

"We are pleased to support Yellow Pages Group during this business transition," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "Our global sourcing model supports clients like YPG seeking various levels of BPO support, allowing them to expand and diversify in markets all over the world."

TeleTech, a leader in serving the communications services industry, brings together advanced technologies and human capital to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.


TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 25-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving approximately 135 global clients in the automotive, communications, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by more than 52,000 employees utilizing 37,700 workstations across 90 delivery centers in 18 countries.


Yellow Pages Group was formed in 1988 and publishes the print and online Yellow™ and White pages® as well as the Local directory™ book. Each year Yellow Pages Group is responsible for printing and distributing more than 6 million directories -- 18 regional editions of Yellow™ and White pages® and 21 editions of Local directory across New Zealand. Yellow Pages Group also publishes the Retirement guide, Yellow frontdoor and the New Zealand tourism guide™, an award-winning online tourism directory. It also provides the 018 and 0172 directory assistance service. Yellow Pages Group aims to be New Zealand's favourite find-it people.


This press release may contain certain forward-looking statements that involve risks and uncertainties. The projections and statements contained in these forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance, or achievements to be materially different from any future results, performance, or achievements expressed or implied by the forward-looking statements. All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: all reported results are presented without taking into account any adjustments that may be required in connection with the ongoing review of TeleTech's accounting for equity-based compensation plans and should be considered preliminary until TeleTech files its Form 10-Q for the third quarter ended September 30, 2007; the review and possible conclusions may have an impact on the amount and timing of previously awarded non-cash equity-based compensation expense for current and previous financial periods; the effect of TeleTech's failure to timely file all of its required reports under the Securities and Exchange Act of 1934, including the potential of a default under its credit facility; our ability to meet the requirements of the NASDAQ Stock Market for continued listing of our shares; potential claims and proceedings relating to such matters, including shareholder litigation and action by the SEC and/or other governmental agencies; and negative tax or other implications for TeleTech resulting from any accounting adjustments or other factors; our belief that we are continuing to see strong demand for our services and that sales cycles are shortening; the ability to close and ramp new business opportunities that are currently being pursued or that are in the final stages with existing and/or potential clients in order to achieve our Business Outlook; estimated revenue from new, renewed, and expanded client business as volumes may not materialize as forecasted or be sufficient to achieve our Business Outlook; the possibility of lower revenue or price pressure from our clients experiencing a business downturn or merger in their business; greater than anticipated competition in the BPO and customer management market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers' concerns or adverse publicity regarding our clients' products; our ability to execute our growth plans, including sales of new services; our ability to achieve our year-end 2007 and 2008 financial goals, including those set forth in our Business Outlook; risks associated with attracting and retaining cost-effective labor at our delivery centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; our ability to find cost effective delivery locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather, pandemic or terrorist-related events; economic or political changes affecting the countries in which we operate; achieving continued profit improvement in our International BPO operations; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that impacts the BPO and customer management industry.

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