SOURCE: TeleVox Software

March 30, 2006 10:00 ET

TeleVox Expands Patient Communication Capabilities With Text Messaging

MOBILE, AL -- (MARKET WIRE) -- March 30, 2006 -- TeleVox Software, Inc. introduces SmartText™, a text messaging feature now available with its HouseCalls ASP™ automated messaging and T.LINK™ online communications systems. The SmartText feature is the latest addition to the message delivery methods offered by TeleVox. Now HouseCalls and T.LINK users in the dental and orthodontic industry can choose from phone, e-mail, text messages or any combination of the three when delivering appointment reminders.

SmartText allows practices to deliver appointment reminders to patients' cell phones up to two hours before their scheduled visit. As with TeleVox's phone and e-mail messages, each text message can include patient-specific information such as name, date, time and location. Messages also include opt-in/opt-out selections to ensure patients' privacy and acceptance.

"The addition of SmartText to our HouseCalls ASP and T.LINK products keeps TeleVox on the cutting edge of patient communication," said Neil Armentrout, TeleVox President and CEO. "Our customers have come to expect continual product innovation, and SmartText exemplifies how we are meeting those expectations."

Statistics from 2004 show that more than 30 million text messages were sent in the United States alone, and this number has grown significantly as more Americans adopt text messaging technology. Today, over 90% of all U.S. cell phones are text capable.

According to national averages, the patient no-show rate is 18 percent, yet HouseCalls clients have seen that number drop dramatically with automated phone messages alone. Communication plans involving phone, e-mail and text messaging maximize clients' reach while providing patients with convenient, friendly reminders.

SmartText is compatible with all major wireless network providers and is approved by the Mobile Messaging Association, the regulatory organization for mobile messaging.

About TeleVox -- TeleVox Software, Inc., based in Mobile, AL, is a leading provider of communication solutions for the dental and orthodontic industries. With over 14 years of experience, TeleVox offers a full range of products, including outbound messaging, interactive website design and hosting, on-hold messaging and secure online communication portals. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications, patient inquiry and practice marketing. TeleVox has a worldwide presence in over 12,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet.

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