SOURCE: Telrex LLC

December 05, 2007 07:00 ET

Telrex Announces CallRex™ Multi-Media 3.7 -- Affordable and Easy to Use Computer Activity Monitoring for Formal and Informal Call Centers

Businesses Accelerate Employee Training, Improve Employee Performance and Gain Insight Into Customer Interactions Through CallRex Multi-Media Software

KIRKLAND, WA--(Marketwire - December 5, 2007) - Telrex, provider of the award-winning CallRex suite of IP call recording and call center optimization solutions, today announced CallRex Multi-Media Release 3.7 optimized for formal and informal call centers. CallRex Multi-Media software provides live monitoring of employees' computer screens, records screenshots, logs web activity, tracks emails sent and received, and provides comprehensive reporting on individuals and groups.

CallRex Multi-Media Release 3.7 features improved desktop computer live monitoring and screenshot recording, enhanced email support, and enhanced tracking of both browser-based applications and internet activity on Internet Explorer 7.0. CallRex Multi-Media, an integrated companion module to CallRex Professional IP call recording and monitoring software, is designed for managers who train employees, monitor performance, and provide insight into customer interactions.

"CallRex Multi-Media 3.7 is ideal for all types of businesses that want to enhance customer satisfaction and accelerate employee training," said Bob Cordes, VP Product Management at Telrex. CallRex Multi-Media Release 3.7 scales to support thousands of users across multiple locations, and runs within the CallRex distributed services software architecture providing a scalable and reliable software solution. CallRex enables managers to live monitor, record and playback comprehensive customer interactions from anywhere on the network based on configurable permissions and access rights.

"We use CallRex Multi-Media to monitor new agents by reviewing both the call and recording screen shots from the agent's computer. This feature gives us a more complete picture of the customer interaction and has become a part of our monthly Quality Service Evaluation process," said Robert Byrne, Director of Customer Service at Missouri Employers Mutual. MEM is Missouri's number one provider of workers compensation insurance.

CallRex Multi-Media 3.7 list price is $99 per seat with quantity discounts available, and requires CallRex Professional IP call recording and monitoring software. CallRex Multi-Media Release 3.7 is available as a free upgrade for existing CallRex Multi-Media customers with a current Telrex Platinum Support contract. For more information, please visit www.telrex.com, or contact Telrex at sales@telrex.com or +1 425.827.6156.

About Telrex

Telrex provides IP call recording and call center optimization solutions to small and medium business. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Cisco, Avaya, Nortel, Microsoft, 3Com, Mitel, ShoreTel, BroadSoft, Sylantro, Genband, NEC, Siemens, Vertical, Zultys, Asterisk, Pingtel, Fonality, TalkSwitch, Digium/Switchvox and more. CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers its award-winning CallRex suite of software through value added resellers worldwide.

Contact Information

  • Contact Information

    Andy Mercker
    Director of Marketing
    Telrex
    Email Contact
    +1 425 827 6156 x124