SOURCE: Telrex LLC

May 29, 2007 06:00 ET

Telrex Announces Certification of CallRex IP Call Recording and Monitoring With ShoreTel 7 Enterprise IP Telephony System

Businesses and Call Centers Gain Certified Solution Ensuring Interoperability, Satisfaction and Seamless Support

KIRKLAND, WA--(Marketwire - May 29, 2007) - Telrex, provider of the award-winning CallRex suite of IP call recording and call center optimization solutions, today announced certification of CallRex Professional IP call recording software with the ShoreTel 7 Enterprise IP Telephony system.

CallRex is the first call recording and monitoring solution to achieve the ShoreTel Certified designation which ensures interoperability with ShoreTel 6.1 and ShoreTel 7; ShoreTel's latest release of its enterprise phone system. Telrex has achieved the ShoreTel Certified designation through comprehensive testing completed in the ShoreTel Certification Lab.

"Certification with ShoreTel 7 highlights the rigorous standards we set for our CallRex recording and monitoring solutions," said Bob Cordes, Vice President of Product Management at Telrex. "Businesses and call centers of all kinds can have the highest confidence deploying CallRex and ShoreTel together for integrated call recording and monitoring."

Telrex is a member of ShoreTel's Technology Partner Program (TPP) and works closely with ShoreTel to achieve high customer satisfaction. Through the TPP, Telrex and ShoreTel deliver coordinated support to resellers and customers for a seamless experience with their combined solutions.

"Our passion is to work with our technology partners to ensure that our customers are not only satisfied -- but they are delighted with our products and services," said Steve Timmerman, Vice President of Marketing at ShoreTel. "As call recording and monitoring is quickly becoming a standard business application, we applaud CallRex for being the first call recording solution to achieve ShoreTel's TPP Certification."

CallRex Professional offers 100% call recording, automatic triggered recording, on-demand call recording and real-time monitoring for ShoreTel Enterprise IP Telephony systems. CallRex software runs on industry-standard servers and scales to thousands of users across multiple locations. CallRex utilizes innovative packet sniffing technology and features TAPI-based integration with ShoreTel providing an efficient and highly reliable call-control connection. CallRex API enables custom integration of the CallRex platform with business applications. CallRex Multi-Media and CallRex Agent Evaluation modules provide comprehensive call center optimization solutions.

About Telrex

Telrex provides IP call recording and call center optimization solutions to small and mid-sized enterprise. CallRex supports leading IP telephony solutions including the ShoreTel 7 Enterprise IP Telephony system. Telrex offers its award-winning CallRex suite of recording, monitoring, analytics, training and evaluation software through value added resellers worldwide. For more information contact Telrex at +1 (425) 827-6156 or visit www.telrex.com.

Contact Information

  • Contact

    Andy Mercker
    Director of Marketing
    Telrex
    +1 (425) 827-6156 x124
    Email Contact