SOURCE: Telrex


January 18, 2011 09:00 ET

Telrex Announces the Latest Release of CallRex Call Recording Software and Launch of CallRex Quality Management Suite

A CallRex 4.0 Launch Web Event Will Be Held February 10, 2011

KIRKLAND, WA--(Marketwire - January 18, 2011) - Telrex, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, today announced the release of version 4.0 of CallRex Call Recording™ software. The release of version 4.0 delivers an improved user experience, streamlined administration, expanded technology support, and enhanced security.

"CallRex version 4.0 uses the latest web-based technologies to improve the user experience and deployment efforts while expanding support for use in more client-side environments," said Bruce Sherman, Telrex product manager. "We have continued our focus on ease of use, installation and support with an increased emphasis on search capabilities, security, and system administration."

Telrex also introduced the CallRex Quality Management Suite, a cost-effective workforce optimization solution that integrates Telrex's call recording, computer recording, and agent evaluation software into one management suite. The easy to use and affordable solution enables companies to leverage call recordings to resolve customer disputes, improve customer service, comply with legal requirements, and increase employee productivity.

"We are excited about the release of version 4.0 and the CallRex Quality Management Suite," said Jim Roark, Telrex's vice president of sales and general manager. "We have an extensive installed-base that will benefit from our focus and investments in our products over the last eighteen months. Our partner community, including Cisco, ShoreTel and Mitel and their resellers will have a compelling and competitive alternative for their go-to-market initiatives."

The latest release is automatically available to all customers with an active Telrex Platinum Support Plan. For more information about CallRex, contact or visit

Telrex will be showcasing CallRex 4.0 during a one hour webinar at 9:00 a.m. Pacific on February 10, 2011. To register for the event, visit:

About Enghouse and Enghouse Global

Enghouse Systems Limited (TSX: ESL) is a leading global provider of enterprise software solutions serving a variety of distinct vertical markets. Telrex is aligned with a family of companies under Enghouse Global, a division of Enghouse Systems Limited, that specialize in communications software and services that are designed to enhance customer service, increase efficiency, and improve person to person communications across the enterprise. With annual revenue over $100 million, these Enghouse Global companies represent approximately 450 global employees, hundreds of partners and thousands of customers worldwide.

Further information about Enghouse may be obtained from the Company's web site at

About Telrex

Telrex provides IP call recording and contact center optimization software. CallRex software offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from Microsoft, Mitel, Cisco, ShoreTel, Fonality, 3Com, BroadSoft, Avaya, Vertical, Asterisk, TalkSwitch, and more.

Telrex offers the CallRex software suite through value added resellers worldwide. Learn more at or call 425.827.6156 x2.

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