SOURCE: Telrex LLC

December 11, 2007 07:00 ET

Telrex Announces Pay-As-You-Grow SaaS Licensing Option for CallRex Hosted IP Call Recording and Monitoring Software

Providers of Hosted IP PBX and Hosted Call Center Services Can Now Offer Advanced Business-Class Call Recording and Monitoring Without Upfront Investment

KIRKLAND, WA--(Marketwire - December 11, 2007) - Telrex, provider of CallRex, the award-winning suite of IP call recording and call center optimization solutions, today announced a new "pay-as-you-grow" software as a service (SaaS) licensing option for its CallRex Hosted IP call recording and monitoring software. The new Telrex pricing model enables service providers to deploy CallRex Hosted at zero upfront cost for the software, and only pay monthly for the number of licenses in use. CallRex Hosted is a highly-scalable, multi-tenant, IP call recording and monitoring software solution that enables service providers to expand the functionality of their hosted services, grow their customer base and increase average revenue per customer (ARPU).

"Service providers offering hosted IP PBX and hosted call centers services typically face large upfront capital costs to develop and deploy new services," says Robert Kapela, President of Telrex. "Now with Telrex's 'pay-as-you-grow' licensing option, service providers can offer call recording and monitoring without risking the upfront investment." Business customers utilize call recording and monitoring for dispute resolution, employee training, customer service, regulatory compliance and to address security concerns. Many business customers expect call recording as a standard feature; service providers who don't offer it are at a disadvantage.

In addition, the unique CallRex Hosted architecture removes the risk of the call recording system interfering with or interrupting the service provider's phone services. Unlike other hosted call recording solutions that use call processing language scripts to route live calls to recording servers located off site, CallRex Hosted never touches a live call and will not affect the quality of a phone call. Instead, CallRex Hosted passively monitors VoIP traffic in the service provider's softswitch at the service provider's facilities. CallRex Hosted is designed to record and monitor IP-based telephone calls occurring on BroadSoft's BroadWorks Hosted PBX, Sylantro's Hosted VoIP Edition, and Genband's M6 Communications Application Server. Service Providers using other softswitches should contact Telrex for support details.

CallRex Hosted delivers unlimited recording, rules-based triggered recording, on-demand recording and live monitoring of IP telephone calls. The CallRex Hosted web-based client enables administrators to configure the system and enables managers to view the telephone status of designated groups of users within their business. Call recordings can be quickly searched and retrieved for playback, verified for audit trail integrity, linked to CRM systems, and exported for email and other business applications.

For more information on CallRex Hosted contact Telrex at +1 (425) 827-6156 or visit www.telrex.com/callrex_hosted.htm.

About Telrex

Telrex provides IP call recording and call center optimization software. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Cisco, Avaya, Nortel, Microsoft, 3Com, Mitel, ShoreTel, BroadSoft, Sylantro, Genband, NEC, Siemens, Vertical, Zultys, Asterisk, Pingtel, Fonality, TalkSwitch, Digium/Switchvox and more. CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers its award-winning CallRex suite of software through value added resellers and service providers worldwide.

Contact Information

  • Contact Information

    Andy Mercker
    Director of Marketing
    Telrex
    Email Contact
    +1 425.827.6156 x124