December 19, 2007 07:00 ET

Telrex Earns Solution Interoperability Validation for CallRex IP Call Recording and Monitoring With 3Com's VCX IP Telephony Platforms

Businesses and Call Centers Worldwide Gain Validated IP Call Recording and Monitoring With World-Class IP Telephony Platform

KIRKLAND, WA--(Marketwire - December 19, 2007) - Telrex, provider of the award-winning CallRex suite of IP call recording and call center optimization solutions, today announced solution interoperability validation of CallRex Professional™ IP call recording and monitoring software with the 3Com® VCX™ Enterprise, VCX for IBM System i, VCX Connect 200 and VCX Connect 100 line of IP telephony platforms. CallRex achieved the 3Com Solution Validation through comprehensive testing completed in the 3Com Open Network™ Solutions Lab.

CallRex software enables recording and monitoring of IP voice calls on the VCX line of IP telephony platforms. Businesses across every industry vertical market use call recording and monitoring for dispute resolution, customer service quality monitoring, employee training and security. Businesses benefit from software-based IP call recording and monitoring because it leverages their investment in IP telephony enabling a simplified, affordable and easy-to-manage solution.

"3Com is dedicated to supporting full-featured, scalable solutions through the 3Com Open Network Program -- 3Com|ON™ -- for seamless integration with the 3Com portfolio," said Anna Dorcey, Vice President of 3Com Technology Partner Programs. "Call recording and monitoring has quickly become a standard and necessary business application that our customers benefit from implementing, and we applaud Telrex for achieving the 3Com Solution Validation through rigorous interoperability testing with our VCX IP telephony platforms."

Telrex is a premium member of the 3Com|ON Partner Program. Through the 3Com|ON Program, Telrex works closely with 3Com to provide their combined solutions to value-added resellers and business customers worldwide.

"We are seeing growth in business customers who require call recording and monitoring and are moving to IP telephony," said Jason Waldrop, CEO of CWPS, a leading value-added reseller of 3Com voice platforms and CallRex solutions. "Because CallRex software leverages the VCX IP telephony platform, we can offer a comprehensive IP voice solution that scales from small business through enterprise customers."

CallRex Professional is an all-software IP call recording and monitoring solution. Its unique distributed services software architecture enables scalability to thousands of users across multiple locations. CallRex utilizes innovative packet sniffing technology, and features SIP-based integration with 3Com VCX IP telephony platforms to deliver an efficient and highly reliable call-control connection. CallRex provides unlimited, on-demand and rules-based call recording; live monitoring; advanced search and retrieval of recorded calls; multi-level access control; centralized management with flexible storage and archiving; and digital watermarking for audit trail integrity.

"Telrex was one of the first members of the 3Com|ON Program and we are pleased to have achieved the validation of interoperability for CallRex with the VCX platforms," said Robert Kapela, President of Telrex. "We see tremendous worldwide opportunity with VCX and we look forward to enabling resellers to continue leveraging our CallRex suite with 3Com voice solutions." For more information contact Telrex at +1 (425) 827-6156 or visit

About Telrex

Telrex, a premium member in the 3Com|ON Program, provides the award-winning CallRex suite of IP call recording and contact center optimization solutions. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions, CallRex Multi-Media and CallRex Agent Evaluation modules provide comprehensive quality monitoring for formal and informal call centers. CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers its software through value added resellers worldwide.

Contact Information

  • Contact Information:

    Andy Mercker
    Director of Marketing
    Email Contact
    +1 (425) 827-6156 x124