SOURCE: Telrex

Telrex

March 02, 2011 09:00 ET

Telrex Expands Support for Microsoft Lync Server 2010 With Their Latest CallRex 4.0 Release

KIRKLAND, WA--(Marketwire - March 2, 2011) - Telrex, provider of the CallRex™ suite of IP call recording and contact center optimization solutions and a Microsoft Certified Partner, today announced that their latest CallRex 4.0 release includes expanded support for Microsoft Lync 2010. This extends Telrex's long established commitment to deliver call recording and monitoring solutions for Microsoft unified communications environments.

"Validating the latest release of CallRex against the Microsoft Lync platform is another step to support our continued growth in building solutions for the Microsoft suite of products enabling unified communications," said Bruce Sherman, product manager for Telrex. "The recently released CallRex Quality Management Suite™ enhances the value of Lync, helping to bring affordable IP call recording and quality management software to the desktop."

With CallRex software, companies can take advantage of affordable call recording and monitoring features in a mixed PBX environment, while also realizing the benefits of Microsoft Corp.'s unified communications solutions. An all-software solution that runs on Windows-based servers, CallRex does not require any proprietary hardware, expensive telephony cards, or complex installations. CallRex software enables live monitoring and full-time, on-demand, and triggered call recording from anywhere on the network.

"Microsoft is pleased to be working with Telrex in delivering customers a comprehensive UC solution," said Yancey Smith, director of product management, Microsoft Lync. "The combination of CallRex, the CallRex Quality Management Suite and Lync will provide a cost-effective base for strategic workforce optimization solutions to meet the needs of our mutual customers."

CallRex Call Recording software is an advanced solution for companies looking to deploy effective, efficient and affordable call recording technology. Offered through multiple license options, Telrex has lowered the barrier of entry to call recording and contact center optimization solutions. 

The updated Lync support is part of a service release for CallRex version 4.0 and will be made available to all Telrex customers with active maintenance plans.

To learn more about how your business can benefit from CallRex workforce optimization solutions, call 425.827.6156 x2 or visit http://www.telrex.com/microsoft_call_recording.htm.

About Telrex
Telrex provides IP call recording and contact center optimization software. CallRex software offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from Microsoft Corp., Mitel, Cisco, ShoreTel, Fonality, 3Com, BroadSoft, Avaya, Vertical, Asterisk, TalkSwitch, and more.

Telrex offers the CallRex software suite through value added resellers worldwide. Learn more at http://www.telrex.com or call 425.827.6156 x2.

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