SOURCE: Aberdeen Group

Aberdeen Group

April 12, 2011 10:00 ET

Ten Ways to Improve Your Telecom Lifecycle Management Report

Best-in-Class Companies Reduce Telecom, Network and Wireless Expenses Without Reducing Service Levels

BOSTON, MA--(Marketwire - Apr 12, 2011) - How do companies successfully cut telecom, network, and wireless costs by 20% or more without reducing service levels? Aberdeen, a Harte-Hanks Company (NYSE: HHS), has released its newest strategies for managing telecom in a constantly evolving environment through the new benchmark report, 10 Ways to Improve Your Telecom Lifecycle Management. This report, based on the observations, strategies, and technology investments of over 120 enterprises, serves as a valuable update for all organizations seeking to afford new communications technologies in a cost-effective manner.

Companies seek to meet the contrasting challenges of quickly implementing technologies requested by the business, providing high quality services, and doing it cheaply. Best-in-Class organizations, defined as the top 20% of organizations in quantitative performance in this study, have mastered this balance by achieving over 80% of Service Level Agreements (SLAs) while reducing overall telecom and network spend by over 20%. In contrast, the bottom 30% of organizations only saw a 3% reduction and met less than 15% of their SLAs.

"Enterprises seek clarity on how to balance the financial and technical needs of the organization to optimize employee productivity," said Hyoun Park, research analyst, Aberdeen. "By showing how companies have successfully controlled sourcing, management, and support for emerging technologies ranging from unified communications to mobility and cloud services, this research provides a future-facing model for lifecycle management that takes modern enterprise communications technologies into account."

By studying how these Best-in-Class companies compare to all others, this report provides a current and realistic perspective on the strategies, processes, and technologies that currently make a difference in 2011.

A complimentary copy of this report is made available due in part by the following research sponsors: Tangoe and CCMI. To obtain a complimentary copy of the report, visit:

Visit for additional access to complimentary Communications Research.

About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

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