SOURCE: Pegasystems


April 19, 2012 09:00 ET

Texas County & District Retirement System Chooses Pegasystems

Multi-Billion Dollar Public Trust Leveraging Pega's Dynamic Case Management Technology to Drive More Effective Operations as Part of Modernization Initiative

CAMBRIDGE, MA--(Marketwire - Apr 19, 2012) - Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and software for customer centricity, today announced that Texas County & District Retirement System (TCDRS) has chosen Pegasystems to modernize its legacy systems used to manage employer benefit plans. The multi-billion public trust will leverage Pega's dynamic case management technology to enhance services to members, respond more rapidly to customer needs, and improve information security and controls.

The modernization initiative, driven by Pega technology, will enable TCDRS to:

  • Improve flexibility to meet clients' changing needs and enhance services over multiple channels;
  • More efficiently administer the benefit plans of over 620 employers with improved workflow management tools;
  • Improve information security and controls;
  • Implement continuous improvements to allow for quicker delivery to customers and reduce overall project risks.

TCDRS, which partners with county and district employers to provide reliable retirement, disability and survivor benefits to more than 225,000 Texans, chose Pegasystems for its proven success with retirement services and customer experience improvement across a variety of institutions. Pegasystems, a long-time software supplier for government clients, helps drive efficiencies at numerous government agencies globally. Its offerings include a Citizen Benefit Delivery solution that enables agencies to deliver better citizen service with fewer resources.

Quotes & Commentary:

Amy Bishop, Deputy Director, Texas County & District Retirement System
"As a leading retirement services organization we're always looking to become more agile in how we can better serve our 225,000 members. This significant modernization initiative is continued proof of our commitment to member satisfaction and we are embracing advanced technology from Pegasystems to help drive this effort."

Tim Lindstrom, CEO, iBridge Group
"More government clients are looking for flexible, advanced technology to quickly offer more efficient ways to modernize systems, manage their work and become more agile. TCDRS is at the leading edge of this trend. Together with Pega, we're delivering value and providing mission critical support for this significant initiative."

John Barone, Vice President, Global Strategic Alliances, Pegasystems
"We're excited to be working closely with iBridge for Texas County & District Retirement System to help drive its modernization efforts. Our dynamic case management technology is a hand-in-glove fit for their goal and objectives, and we're confident they'll see rapid results as they leverage our transformation technology."

Supporting Resources:

To read more about Pega's public sector solutions, visit:

To read more about Pega public sector customers' successes, visit:

To engage with colleagues from Texas-based government agencies at PegaWORLD 2012, Pega's upcoming user conference on June 4-6, visit:

To read a government-focused blog, visit:

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About Pegasystems
Pegasystems, the leader in business process management and software for customer centricity, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change® technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us at

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