SOURCE: Pegasystems


March 20, 2013 12:01 ET

Texas Workforce Commission Selects Pegasystems for Modernization

Pegasystems Partners With Cooper Consulting to Transform Constituent Services

CAMBRIDGE, MA--(Marketwire - Mar 20, 2013) - Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and a leading provider of Customer Relationship Management (CRM) solutions, today announced that the Texas Workforce Commission (TWC) has selected Pega technology and Cooper Consulting Company to improve and revitalize its Unemployment Insurance Benefits System as part of a significant modernization initiative. The Commission, which fields 500,000 inbound monthly calls and handles an average of 1 million annual claims, plans to use Pega's advanced Build for Change® technology to streamline operations and increase business agility in connection with its existing legacy system.

Pega technology enables the agency to quickly develop a solutions layer on its core benefits system that both citizens and employees will want to use. The TWC, charged with providing support services, workforce development and administering unemployment benefits and tax programs, can become more agile and responsive to citizens by modernizing its legacy systems. Recognized nationally for the effectiveness of its Unemployment Insurance Program, the TWC turned to Pega to gain improvements in call handling times and training times, among other business metrics.

Pegasystems offers a more effective way for agencies to leverage existing investments to quickly achieve enhanced functionality at a low total cost of ownership, compared to packaged applications or internal development options. By giving agencies greater ability to manage change quickly and securely, Pega helps achieve greater efficiency and improve citizen services. 

As a recognized industry leader, Pega is driving successful modernization at more than 20 government agencies, including many state agencies such as the California Franchise Tax Board, Texas Department of Transportation, Texas County & District Retirement System and the Texas Commission on Environmental Quality.

Quotes & Commentary:

Dave Dantus, Global Business Line Leader for Public Sector, Pegasystems

"Many agencies today are challenged to keep up with accelerated policy changes as they are equipped with an aging infrastructure. Pega is enabling agencies globally to dramatically improve their ability to respond to change. In many cases we are seeing agencies become so agile that they can respond in a matter of weeks to what used to take one year, if not longer."

Melynda Caudle, CEO, Cooper Consulting

"The government agencies we serve are being asked to deliver more functionality at ever higher speeds -- even though their legacy systems have not been designed for change. Core systems that state and local agencies have relied upon are becoming obstacles rather than assets. As a leading supplier of IT services to the state, the Cooper team's significant experience with both the TWC and the benefits of using a Pega solution, will be instrumental in building a foundation for organizational and technology transformation within the Texas Workforce Commission."

Supporting Resources:
For more information on Pega's public sector solutions, visit:

Read more about our success with Texas Department of Transportation (TxDOT), Texas Commission on Environmental Quality (TCEQ), and Texas County & District Retirement System (TCDRS).

To read more about Pega public sector customers' successes, visit:

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About Pegasystems

Pegasystems revolutionizes how leading organizations optimize customer experience and automate operations. Our patented Build for Change® technology empowers business people to create and evolve their critical business systems. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. For more information, please visit us at

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