SOURCE: TextGen

TextGen

March 27, 2014 14:26 ET

TextGen Wins Innovation Showcase at Enterprise Connect

Texting-Based Customer Interaction Startup Presents at North America's Leading Enterprise Communications Conference

WILLOW GROVE, PA--(Marketwired - Mar 27, 2014) -  TextGen, the turnkey application that enables enterprises to automate customer interactions using texting, is a winner of the 4th annual Innovation Showcase competition that honors emerging companies for significantly improving enterprise communication and collaboration.

TextGen enables business-to-consumer companies to rapidly deploy self-serve solutions consumers can text into, and interact with, over SMS. The company, along with the other three winners, presented its solutions to the discerning audience of Communications and IT decision makers at the show.

On-the-go consumers seek the most convenient way to connect with their favorite brands, be it to complain, for help, or to complete a transaction. TextGen automates these customer-initiated interactions over SMS, allowing consumers to simply text into a company to resolve their needs -- the same way they would text friends or family -- without talking to an agent.

"Successful communication technologies require ubiquity. Texting became ubiquitous decades ago with the consumer. The iPhone ushered in consumerization and BYOD -- now it's time for businesses to leverage text," said Dave Michels, principal analyst at TalkingPointz and Director of the Innovation Showcase at Enterprise Connect. "TextGen makes the ubiquitous, interoperable, and international medium of text accessible to all businesses -- quickly and inexpensively.

TextGen applications are deployed in as little as 15 minutes, requiring only the skills of a business administrator. TextGen does not require the enterprise or the consumer to download or update any additional applications; all of TextGen's automated customer interactions are completed over the SMS channel. Lastly, enterprises can deploy TextGen applications on the voice phone number already marketed to its consumer.

TextGen is fully compliant, and recognized as carrier class for deploying high volume, long-code text communications. TextGen is network independent so customers may leverage existing carrier infrastructures where applicable. The company launched from incubation in 2013, and is led by founder Thomas Howe, a designer of first-ever products in VoIP and ADSL technologies.

About TextGen
TextGen enables business-to-consumer enterprises to rapidly automate customer interaction processes by deploying self-serve solutions consumers can text into, and interact with over SMS and social messaging. Its automated messaging solutions drastically reduce demand on contact center agents, expand brand engagement opportunities, and create extraordinary customer experiences.

About Enterprise Connect
Enterprise Connect® is the leading conference & exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. It brings corporate IT decision makers together with industry vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. For more information, visit www.enterpriseconnect.com

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Contact Information

  • Contact:
    John Chadwick
    Marketing Executive
    2325 Maryland Road, Suite 150
    Willow Grove, PA 19090
    267-942-6000
    John.Chadwick@TextGen.com