SOURCE: AIIM - The ECM Association

April 17, 2007 12:00 ET

The ECM Triple Crown

Using Document Technologies to Drive Risk Reduction, Compliance, and Process Optimization

BOSTON, MA and SILVER SPRING, MD -- (MARKET WIRE) -- April 17, 2007 -- AIIM, the leading non-profit industry association for ECM (Enterprise Content Management), is pleased to announce results from their "State of the ECM Industry" study. AIIM president John Mancini presented highlights of the study at his keynote presentation this morning at the annual AIIM Conference & Expo taking place at the Boston Convention and Exposition Center.

Mr. Mancini's presentation discussed what end users are trying to accomplish and how well they are succeeding when it comes to improving IT operating efficiency and core business processes, increasing employee productivity, and reducing risk and compliance exposure.

"It is clear that document and records management technologies have moved from the department to the enterprise. Our survey found that as end users shift from a tactical to a strategic approach to ECM implementation, the benefits of the implementation scale and the productivity of employees rises. In fact, overall organizational profitability and effectiveness increases as ECM becomes a strategic priority."

In the survey of over 1,200 end users from over 50 countries, AIIM looked at four classes of user experience with ECM: 1) No ECM experience; 2) Tactical or Departmental; 3) Transitional (moving to integrate across departments); and 4) Strategic. The organizational impact of ECM is significant across this continuum.

Key findings include:

--  Organizations with a strategic approach to ECM are 5 times more likely
    to be more effective than their peers in managing electronic information
    than those with no document or records investment.
--  The top three process priorities over the next 12-18 months are E-mail
    Management (53%), Compliance (37%), and Business Continuity and Risk (36%).
--  The cycle time to produce information in response to a discovery
    request is significantly less for organizations with a strategic approach
    to ECM. 46% of strategic end users indicate they could produce all of the
    relevant information related to a former customer within one week (vs. 29%
    at organizations with no ECM experience).
--  Most importantly, when asked to evaluate their organization's
    profitability relative to competitors, 57% of users with a strategic
    approach to ECM say their organizations are "more" or "much more"
    profitable than their competitors. This is 46% higher than the response for
    those with only tactical experience in ECM.
Results from this study and other AIIM Industry Watch research are available at

Sponsors of the survey include: ABBYY, EMC, Imaging Business Machines, LLC., Kodak, Kofax, Océ Business Services, ProfitStars, a division of Jack Henry & Associates, Inc., and Xerox Global Services.

About AIIM ( - The Enterprise Content Management Association

For over 60 years, AIIM has been the leading non-profit organization focused on helping users to understand the challenges associated with managing documents, content, records, and business processes. With 70,000 industry professionals as members, the association is international in scope, independent, implementation-focused, and, as the representative of the entire ECM industry -- including users, suppliers, and the channel -- acts as the industry's intermediary.

As a neutral and unbiased source of information, AIIM serves the needs of its members and the industry by providing educational opportunities, professional development, reference and knowledge resources, networking events, and industry advocacy. Visit the ECM Industry Watch BLOG at

Contact Information

  • Contact:
    Beth Mayhew
    Director of Marketing
    AIIM - The ECM Association
    1100 Wayne Avenue, Suite 1100
    Silver Spring, MD 20910
    Email Contact