October 10, 2014 12:46 ET

The Four Best Call Center Software Providers for 2014, Decided by

SAN FRANCISCO, CA--(Marketwired - Oct 10, 2014) - Customer service centers must have modern innovative VoIP technology to operate at an above-standard level. Such companies need ground-breaking telecommunication systems that will help them perform a series of tasks such as handling large call volumes on a wide scale. A professional customer service center will also need technology that can increase sales and productivity. has created its list of the four best call center software providers of 2014. The company used an intricate scoring system that involved crucial elements such as features, benefits, pricing, consumer opinions, expert ratings and more. The following are the four top call center software providers of 2014:


CorvisaCloud is a top call center software provider because it provides a huge suite of beneficial services. The company provides services in six crucial categories. Clients will have access to features such as VoIP call recording, agent monitoring, flexible call scripting, automated call distribution, advanced call routing, computer telephony integration and more. The suite of services that CorvisaCloud offers is designed to largely increase call center performance. One of the most popular features of CorvisaCloud's services is that it provides administration from the web. CorvisaCloud also offers open source platforms, salesforce integration, 24/7 support and high grade security services such as SSL encryption and PCI compliance. 


One of the most valuable features that AVOXI offers is a 30-day free trial. Companies can try its amazing VoIP and call center software for a brief time to see if it suits their needs. AVOXI provides features such as screen pops, call whisper, remote agent, geographic routing, call recording, quality assurance, system call back, queue placement, customer view for reports, SMS and more. Additionally, AVOXI customers can obtain local telephone numbers from more than 150 different companies. AVOXI seems to be one of the top call center software providers for accommodations and efficiency features. 

8x8, Inc.

The 8x8, Inc. company has three features that stand out immediately. First, prospective customers can view demonstrations of any of the solutions that the company offers. Therefore, every person will know exactly what he or she is purchasing beforehand. Secondly, 8x8 offers one of the fastest setup solutions in the market. Thirdly, clients who are using 8x8 call center software will be able to see any changes that they make immediately. The 8x8 software focuses on brand awareness and expansion. With the 8x8 software, call centers can reach clients and potential clients in a number of countries around the world. They can make their companies grow larger while enjoying the highest form of security possible. 

SafeSoft Solutions

SafeSoft's suite of call center software is designed to provide the user with a marginal sales profit. The company promises that software users will increase their sales by up to 400 percent with its wealth of benefits. SafeSoft offers its software for flat rates, and it does not charge new customers setup fees of any kind. Additionally, clients will receive free inbound and outbound calls as well as a free trial of the amazing predictive caller feature. Users of SafeSoft's intricate software will be able to improve the productivity of their agents so that they can spend quality time on the phone with their prospects. The software has the capability to boost call volume and enhance campaign tracking, as well. Additionally, SafeSoft's solutions are cloud-based solutions that provide a pay-as-you-go option that decreases overhead for thriving businesses.

SafeSoft offers free tech support to users any time of the day or night. Friendly technicians are available to help answer questions and solve problems. Customers can contact members of the team by either email or telephone, and they will receive the same professional level of assistance. 

Businesses interested in learning more about call center software providers can visit:

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