May 27, 2014 16:42 ET

The Leading Call Center Software Providers of 2014, Ranked by

PALO ALTO, CA--(Marketwired - May 27, 2014) - The businesses with the best client rapport and communications have taken advantage of the leading call center software providers. By using call center software that eliminates the hassle of hardware and landlines, recent providers excel in their services with cloud-based technologies. Using the internet as a means for transmitting calls, top call center software providers are able to provide customers with features, benefits and low rates to make your company's communications department thrive. These providers give clients a vast amount of functions with their system, from call monitoring and recording to call tracking and agent scripting. Businesses are then capable of accurately administer incoming calls and promptly and efficiently make outgoing calls through the high speed internet connection. The experts at have analyzed the providers of call center software for their quality of service, scalability, and monthly fees in order to announce the best call center software providers of 2014.

8x8, Inc.

8x8, Inc. has been rated as the very best call center software provider of the year for a number of reasons. First off, 8x8 uses a hosted service connection so that their call center software allows customers to launch a contact center for an extremely low monthly rate without the hardware expenses. There are also no software licensing fees, or setup team or maintenance necessary with 8x8. This provider allows for sales and support representatives to be located from any office setting. They also come fully equipped with advanced call center features so that companies can route inbound callers immediately and to the right department. With 8x8 users get features such as: skills-based routing, IVR, local CRM, call recording and logging, web callback, historical reporting, multi-channel management and real-time monitoring and reporting amongst others.


SafeSoft is the second highest ranked call center software provider due to their services that provide more talk time with real prospects. They include a predictive dialer in their package deals for companies that is capable of increasing sales by up to 400%. Their service allows for blended campaigns, with inbound and outbound calls that come at a reasonable price. SafeSoft has a reliable network and a wide scale of services for businesses. SafeSoft provides data experts, free tech support that is available 24/7, billing options to let you pay month-to-month or pay-as-you-go, account manages, customization and a cloud-based platform that uses the latest technology to help businesses thrive.


The third leading call center software provider is 3CLogic. With a cloud-based contact center solution that eliminates the need for hardware and provides an innovative distributed approach for inbound and outbound calling. Their high-tech cloud communications systems provides users with the security, reliability, scalability, and flexibility in order to have a top-notch call center. 3CLogic's contact center software gives companies the accessibility to have more accurate and timely information about their customers in order to respond in a more efficient manner and create better client rapport and satisfaction.

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