Canadian Federation of Nurses Unions (CFNU)

Canadian Federation of Nurses Unions (CFNU)

June 16, 2011 12:20 ET

The National Patients' Report Card Gives Nurses an A+

New National Poll Shows Very High Patient Approval of Nursing Performance despite Understaffing, National Nursing Shortage

WINNIPEG, MANITOBA--(Marketwire - June 16, 2011) - A new national poll shows that Canadian patients overwhelmingly approve of treatment they receive from the nation's nurses, despite the clearly visible nursing shortage in hospitals.

The poll, conducted by Vector Poll in early June for the Canadian Federation of Nurses Unions (CFNU) for its 30th Anniversary Biennial Convention being held in Winnipeg, showed that nurses get a great report card from their patients.

The National Patients' Report Card on Nurses found:

  • 88 % of respondents who saw a nurse the last time they needed health care said they were listened to carefully and had their questions answered;

  • 84 % of respondents say the nurse treated them with respect and they felt the nurse cared about them;

  • 83 % say the nurse knew and understood their health needs;

  • 82 % say the nurse addressed their needs quickly.

"Poll results showed Canadian patients respect and value the care they receive from nurses, clearly seeing evidence that nurses are health care professionals with superior knowledge – and the 'caring touch' that those who are ill need," said CFNU President Linda Silas, RN. "The poll also showed that one third of patients noticed that the facility in which they sought treatment was understaffed with nurses, making the high approval ratings even more significant."

Respondents also rated nurses very highly for being technically competent, for explaining procedures to patients, for helping patients understand their conditions and for quickly addressing their needs. Four in 10 of those polled gave nurses a perfect score.

For some of the benchmarks of good care measured by the poll, nurses were more productive and responsive than the public expected – especially with the nursing shortage.

"Patients give the highest marks to nurses working in facilities with what they view as 'the right number' of nurses," noted Silas. "Nurses working in understaffed facilities rated the lowest, yet they still gave nurses high marks for their efforts when they're overworked. In fact, 34 % of respondents say they noticed the facility they used had too few nurses for the amount of work that had to be done."

Full poll results are available on the CFNU's website at

The Canadian Federation of Nurses Unions, which is celebrating 30 years this year, represents 176,000 nurses across Canada.

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