SOURCE: The Olson Company

The Olson Company

May 11, 2016 15:30 ET

The Olson Company Named "Best Overall Customer Experience" Among U.S. Homebuilders

Olson Homes Achieves "Legendary" Status for Being the Industry Leader in Homeowner Satisfaction for the Eighth Consecutive Year

SEAL BEACH, CA--(Marketwired - May 11, 2016) - The Olson Company, a leader in providing affordable, urban housing throughout Southern California, has been named "Best Overall Customer Experience" in a single divisional builder segment at the 20th Annual Eliant Awards. Eliant is the largest consumer research company in the country that caters exclusively to the building industry. They survey new homebuyers' overall satisfaction and experience with homebuilders. 

Additionally, The Olson Company won three first place awards for "Overall First Year Quality," "First Year Customer Service" and "Warranty Service" among all qualifying large-volume builders, as well as being a recipient of the "The Eliant" award for the 2016 year, the most prestigious industry award given to the homebuilder whose customers voted them #1 for extraordinary customer experience. To determine this year's winners, Eliant surveyed more than 86,000 recent homeowners from over 148 major homebuilders throughout North America.

"This recognition means so much to us because The Olson Company has made the commitment to customer satisfaction our priority," said The Olson Company CEO, Scott Laurie. "The Eliant Award is an honor and a reflection of the outstanding level of service we have been able to achieve for our customers, year after year."

Putting the customer first is a philosophy that resonates across every facet of The Olson Company's business. Since 1988, The Olson Company has strived to make the home buying process as simple as possible. As part of their unique approach to creating communities, The Olson Company understands all that goes into buying a new home and provides ongoing tailored services to support the needs of its homebuyers, including financial education and the exclusive Homeowner Champion Program.

This year's accolades were no surprise to Eliant founder and CEO, Bob Mirman. "The Olson Company is clearly one of the undisputed leaders in the delivery of extraordinary customer experience."

In addition to receiving the Best Overall Customer Experience, The Olson Company has won accolades in previous years, including in 2015: #1 ranking among major U.S. homebuilders in customer service. In 2014: #1 in Overall First-Year Quality and #1 First-Year Customer Service, as well as recognition for Best Overall Customer Experience, Construction Experience, Purchase Experience and Design Selection Experience. In 2013: The Construction ExperienceThe First-Year Customer Service Experience, Overall First-Year Quality and The Purchase Experience. Awards from 2012 included: Overall Home Purchase and Ownership Experience ("The Eliant"), The Purchase Experience, The Construction Experience, The Design Selection Experience, The Customer Service Experience and Overall First-Year Quality.

About The Olson Company
Established in 1988, The Olson Company and the Olson Homes brand are recognized for creating unique, affordable, in-town, in-transit communities throughout Southern California. Headquartered in Seal Beach, California, The Olson Company has successfully partnered with cities, municipalities, governmental agencies and private landowners to create innovative housing solutions designed to fulfill the lifestyle needs of today's buyer. The company works diligently with community and neighborhood groups to build a high level of awareness and broad-range community consensus around its neighborhoods. The Olson Company was awarded the prestigious "Builder of the Year" award by Professional Builder Magazine and the National Association of Home Builders.

About Eliant
Founded in 1984, San Clemente, CA-based Eliant has long been recognized as the nation's leading provider of customer experience management services for U.S., Canadian, and Middle East home building industry firms. The firm's world-class customer experience monitoring, training, and consulting services are considered to be the gold standard in the industry. Widely used by over 650 home builders as well as lenders, escrow, design centers and sales agencies, Eliant's Customer Champion Certification programs provide training, testing, and survey-based Certification which motivates the highest levels of performance.

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