SOURCE: The Ritz-Carlton, Dallas

The Ritz-Carlton, Dallas

January 08, 2015 18:44 ET

The Ritz-Carlton Leadership Center® Holds Service Excellence Symposium in Dallas

April 13th Event Offers the Opportunity to Learn About The Ritz-Carlton Legendary Service and Culture

DALLAS, TX--(Marketwired - Jan 8, 2015) - The Ritz-Carlton is the only service company to have twice earned highly regarded Malcolm Baldrige National Quality awards for performance excellence. As a result, organizations around the world continually seek guidance from The Ritz-Carlton Leadership Center®, a public university that helps change and sustain organizational culture across all industries, including healthcare, finance, automotive, aviation, technology, and retail. On April 13, 2015, the organization will host its Your Journey to Service Excellence symposium, bringing industry experts and brand leaders to The Ritz-Carlton, Dallas.

Focusing on the luxury hotel company's legendary service, employee engagement and customer-centric culture, the Your Journey to Service Excellence symposium offers a full day of presentations and notable speakers, including executives from The Ritz-Carlton.

The symposium will offer various learning opportunities, including building and sustaining a corporate culture, understanding what drives passion in employees and a closer look at how The Ritz-Carlton turns each guest interaction into a memorable moment.

"We are so looking forward to a most inspiring day of robust learning and networking at The Leadership Center Symposium on April 13, 2015. Participants will hear about some of Ritz-Carlton best practices from our world-class speakers. They will also have access to some of the most savvy operators and subject matter experts from The Ritz-Carlton," said Diana Oreck, event host and Vice President, The Ritz-Carlton Leadership Center.

Keynote speaker Aaron McDaniel, corporate manager, entrepreneur, author and speaker, will present How to Attract, Inspire and Prepare the Future Millennial Leaders of Your Organization. As the youngest ever Regional Vice President at AT&T, McDaniel has a passion for helping millennials build a foundation for a successful career and has taught a student-led leadership course at UC Berkley's Haas School of Business.

Presentation speakers include Jeff Hargett, Senior Corporate Director, Culture Transformation, The Ritz-Carlton Leadership Center, who has spent nearly 20 years with The Ritz-Carlton. An Executive Panel includes Jane Souter, Vice President, Quality at The Ritz-Carlton Hotel Company; Allison Sitch, Vice President, Global Public Relations, The Ritz-Carlton Hotel Company and Roberto Van Geenen, General Manager of The Ritz-Carlton, Dallas.

The symposium is limited to 200 attendees, allowing for intimate presentations and enhanced opportunities to network, including a breakfast, lunch and dedicated reception. The day will spread across the various meeting rooms in the Dallas hotel, including the largest luxury ballroom in the city, which features custom Murano chandeliers, opulent carpeting and rich wall fabrics. The uptown location is convenient for both local and visiting attendees, and the area offers opportunities for exploration and group activities after the symposium.

For further information or to register for the event, please call The Ritz-Carlton Leadership Center® at (301) 547-4806, or visit http://ritzcarltonleadershipcenter.com/course/symposium-your-journey-to-service-excellence/.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 87 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information or reservations, visit the company web site at www.ritzcarlton.com, and for the latest company updates, visit news.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ: MAR).

Contact Information

  • CONTACT
    The Ritz-Carlton Leadership Center
    4445 Willard Ave., Suite 800
    Chevy Chase, MD 20815
    (301) 547-4806