CHICAGO, IL--(Marketwired - Aug 27, 2013) - The Warranty Group, a leading global provider of warranty solutions and related programs, is pleased to announce an agreement with Hermes/Compra Facil S.A., the largest Brazilian retail catalog company, with more than 10 million customers.
Under the agreement, The Warranty Group Brazil will provide underwriting, administration and training support for Hermes's extended warranty program which was launched in July 2013.
"Hermes/Compra Facil's reputation for delivering exceptional customer service aligns perfectly with The Warranty Group's core values, making this an ideal partnership," said Craig Robinson, Executive Vice President of The Warranty Group's Latin America operations. "We're pleased to be working with one of Brazil's premiere organizations. We look forward to providing our full range of extended warranty expertise to Hermes/Compra Facil to help empower their continued business success."
"After an excellent negotiation, we entered into a long and strong partnership, which will allow us to offer extended warranty to our clients with reliability, given the high quality of customer services provided by The Warranty Group," according to Gustavo Bach, director of Hermes/Compra Facil S.A. "TWG's knowledge, support, experience and involvement will allow us to achieve all the goals of the partnership, both financial and total satisfaction of our customers."
The new program is being implemented throughout Hermes/Compra Facil's channels, which are e-commerce and telemarketing.
About The Warranty Group
The Warranty Group is one of the world's premier global providers of service contracts and related benefits, with operations in over 30 countries and 1,900 employees. With underwriting, claims administration and marketing expertise across the globe, The Warranty Group is a single-source solution for leading manufacturers, distributors, and retailers of consumer goods including automobiles, homes, consumer appliances, electronics, and furniture, as well as specialty insurance products and services for financial institutions. For more information, visit www.thewarrantygroup.com
About Hermes/Compra Facil S.A.
Founded in 1942 and headquartered in the city of Rio de Janeiro, the Hermes Compra Facil S.A. is the largest Brazilian sales by catalogs of varieties, with over 10 million customers throughout Brazil. It has a wide distribution and service structure, operating through the channels of Direct Selling, Direct Marketing and Internet. The company offers a wide range of products such as: housewares, clothing, footwear, bedding, cosmetics, electronics, kitchen appliances, cellular phones, cinema and photo and several others. There are over 30 000 items with 40 000 products sold daily. For more information visit www.hermes.com.br