SOURCE: Thunderhead Ltd.

Thunderhead Ltd.

September 14, 2010 08:00 ET

Thunderhead to Sponsor Keynote at DOCUMENT Strategy Forum 2010

Featured Leading Analyst Kimberly Harris-Ferrante to Discuss the Evolving Customer Communications Paradigm, New Trends and Technologies for Better Business

IRVINE, CA--(Marketwire - September 14, 2010) - Thunderhead, a global provider of customer communications management (CCM) software, will be on-site at DOCUMENT Strategy Forum, September 13-15 at the Hyatt Regency O'Hare in Chicago. The company will host the event's opening day keynote, delivered by Kimberly Harris-Ferrante, VP and distinguished analyst at Gartner Research, titled, "The Evolving Transaction: Creating Customer-Centric Interaction and Communications." Harris-Ferrante brings several years of specialization in the business and technology trends within the global insurance industry.

Attendees of the Forum, which is dedicated to educating enterprise users responsible for the creation, production, delivery, preservation and management of transactional documents, will learn how to create customer-centric relationships through communications. They will garner an industry-wide perspective on how modern companies can embrace the future of evolving transactions and the innovative approaches of real-world organizations leading the charge. Harris-Ferrante's keynote will address:

- How companies can create customer-centric relationships with consumers through their customer communications
- How future technology solutions / advancements are changing the way we transact with businesses as a whole
- How companies are meeting the evolving communications paradigm in an innovative way
- What the future holds for customer interaction / communications and what companies can do to embrace this shift

Thunderhead will exhibit its Thunderhead NOW customer communications platform at the Forum, in booth #212. Thunderhead NOW enhances the customer experience, while improving operational performance, increasing profitability, managing cost and driving growth for its customers. Thunderhead enables organizations to streamline the creation and delivery of customer communications, whether high-volume batch, interactive or on demand. From complex negotiated documents to real-time correspondence, Thunderhead ensures that every communication is personalized, compliant and delivered in the customer's preferred channel, print or electronic.

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About Thunderhead
Thunderhead changes the way companies engage with their customers, enabling measurement and learning from every interaction to drive greater loyalty and profitability. Its innovative software platform, Thunderhead NOW, empowers organisations in investment banking, insurance, healthcare, retail banking and government to transform their customer or client communications, improving efficiency and reducing risk. Thunderhead NOW is unique in its open standards architecture, business user-centric design and native XML-based support for multi-channel communications. Thunderhead services its global customer base from offices located in North America, Europe and Asia Pacific.

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