SOURCE: Tideway Systems

July 19, 2007 09:00 ET

Tideway® Systems Automates Business Service Management (BSM) With Compuware Vantage Integration

Integration Automates Dependency Mapping to Help Organizations Maintain Excellent IT Service and Mitigate Business Risk

NEW YORK, NY--(Marketwire - July 19, 2007) - Tideway Systems, the independent leader in IT service configuration management for enterprises, today announced the integration of its flagship product Tideway Foundation™ with Compuware Vantage Service Manager, a proven business service management (BSM) solution. With this combined offering, businesses will be able to automate the creation and maintenance of critical Service Models and, therefore, save time and help mitigate future risks associated with application and infrastructure changes to IT systems.

Compuware Vantage Service Manager provides real-time views of IT service delivery so that CIOs, IT managers and line-of-business counterparts can understand the impact that IT services have on business operations.

"Compuware customers manage some of the most complex and dynamic IT environments," said John Williams, Compuware Senior Vice President for Product Management and Strategy. "The integration of Tideway and Vantage enhances our customers' ability to deliver excellent service in the face of these challenges."

Companies using Vantage Service Manager in combination with Tideway Foundation™ will be able to more efficiently and effectively deal with business demands, such as acquisitions and new product offerings that force constant changes to the infrastructure, putting IT service delivery at risk. Tideway Foundation™, which supports the management of the IT business process by cutting through the complexity of virtual environments, will help Vantage Service Manager users to:

--  create quick and accurate Service Models, providing documentation of
    business service dependencies
--  improve Service Model maintenance
--  correlate change events to service monitoring and identify the root
    cause and impact of service degradations -- leading to faster problem
--  reduce business risk by identifying unmanaged service components and
    areas of change stability
--  save money by greatly reducing troubleshooting time as well as
    diagnosing and reporting problems before end users are affected
"Tideway has clear synergies with Compuware, a leading developer of solutions designed to help companies improve IT operations and maximize the value of IT investments," said Richard Muirhead, Tideway Chairman and CEO. "We look forward to working with Compuware and other organizations to integrate Tideway Foundation™ into their core product offerings."

About Tideway Systems

Tideway Systems™ is the independent leader in IT service configuration management for enterprises. Tideway's flagship product, Foundation, provides essential transparency of data center configuration and dependencies, makes configuration management as simple as search and counts among its customers British American Tobacco, British Telecom (BT), BSkyB, Co-operative Bank, Dimension Data, Dresdner Kleinwort, GlaxoSmithKline (GSK), ING, JCB, Linklaters, LogicaCMG, and Mizuho Bank Ltd

Tideway Systems is a privately held company with offices in the UK, USA, Denmark and Germany. See for further information.

About Compuware Corporation

Compuware Corporation (NASDAQ: CPWR) maximizes the value IT brings to the business by helping CIOs more effectively manage the business of IT. Compuware solutions accelerate the development, improve the quality and enhance the performance of critical business systems while enabling CIOs to align and govern the entire IT portfolio, increasing efficiency, cost control and employee productivity throughout the IT organization. Founded in 1973, Compuware serves the world's leading IT organizations, including 90 percent of the Fortune 100 companies.

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