TigerTel Communications Inc.
TSX VENTURE : TTL

TigerTel Communications Inc.

December 19, 2006 14:05 ET

TigerTel/UTR Receives Record Number of Awards for Service Excellence

TORONTO, ONTARIO--(CCNMatthews - Dec. 19, 2006) - TigerTel/UTR (TigerTel Communications Inc.)(TSX VENTURE:TTL) is pleased to announce that it is the recipient of thirteen awards for outstanding service and achievement in the Canadian call center industry. CAM-X, the Industry's Trade Association for providers of message centre and call centre services recognized Tigertel / UTR for these outstanding achievements at their 42nd Annual Convention, held recently in Cancun, Mexico.

TigerTel/UTR offices in Nanaimo, Richmond, Red Deer, Calgary, London, Toronto, Oshawa, Montreal and Toronto are all winners of the Call Center Award of Excellence. TigerTel/UTR's Toronto location has been awarded with an exclusive, Diamond Award of Excellence for winning the award for 14 consecutive years. The Nanaimo branch and the Montreal Branch were also awarded with Award of Excellence for the second year in a row. The Award of Excellence each year celebrates call handling techniques and customer service for Canada call centers and message centers.

TigerTel/UTR offices in Calgary, London, Toronto, Oshawa and Montreal are also all winners of the prestigious CAM-X Call Center Award of Distinction. TigerTel/UTR's Calgary, Toronto and Montreal offices have won the prestigious award consecutively over the past several years.

The two programs run annually, giving both types of Call Management Centres an opportunity to 'measure their skills' against very demanding criteria. After six months of testing, an independent panel of judges scores call-handling skills for customer relationship management (CRM), courtesy, etiquette and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry. If the company scores 80% or better in ALL categories, they are presented with the Awards.

"These awards have built a best practice standard" says CAM-X President Pat Vos. "In this industry, we measure customer service with the caller's experience as paramount to the overall success of the call." The Canadian Call Management Association congratulates the employees of Tigertel / UTR for their achievements and their overall commitment to providing their clients with proven, quality and first rate service."

"The TigerTel/UTR reputation of excellence in this industry continues to grow year after year!" says Douglas D. Swift, President and CEO of TigerTel/UTR. "The industry recognition re-enforces the feedback that we consistently receive from our clients and callers across the entire country. These awards represent the achievement of a high level of standardized service delivery, spanning all of our branches. We are tremendously proud of the systems we have built and the people who deliver this service excellence throughout our call centers."

About TigerTel/UTR

TigerTel/UTR specializes in inbound and outbound call center solutions and services for clients throughout North America. With multiple call centers in Canada, TigerTel/UTR has built an infrastructure that provides personalized services to clients while at the same time delivering world class results at every level. From traditional message center services to sophisticated customer relationship management applications, a range of call centers and voice messaging solutions support and enhance the business strategies of TigerTel/UTR clients!

For more information about TigerTel/UTR services and capabilities, email us at Media@TigerTelUTR.com or call toll-free 1-888-737-7667.

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