SOURCE: TimeTrade

TimeTrade

October 13, 2010 10:12 ET

TimeTrade Enterprise Edition Adds API for Rapid Integration of Appointment Scheduling With Customer-Developed Applications

New API Gives Enterprise Programmers and 3rd Party Developers Access to TimeTrade's Appointment Cloud

BOSTON, MA--(Marketwire - October 13, 2010) -  TimeTrade® Systems, Inc. (www.timetrade.com), the world's leading provider of online appointment scheduling solutions for major companies including Best Buy, Coldwell Banker, and Sprint, today announced the release of a major upgrade to its flagship SaaS product, TimeTrade Enterprise Edition™.

Through a new TimeTrade Appointment Cloud Application Programming Interface (TAC API), enterprise IT departments and system developers can now easily integrate TimeTrade advanced appointment scheduling services with corporate CRM systems that provide the daily interactions between their company and customers. The TAC API conforms to the WSIT SOAP standard and provides access to the TimeTrade API through standard development languages and tools including Java, Javascript, HTML 5.0, and Drupal.

"This new release of TimeTrade Enterprise Edition addresses strong demand from customers and partners worldwide to integrate TimeTrade's advanced capabilities for appointment scheduling directly into their current and planned customer-facing applications," said Gary Livshin, Product Manager. "With the new TAC API, it becomes very easy for TimeTrade's state of the art enterprise class appointment scheduling to become an integral capability of applications for CRM and Business Process Management."

Additional New Features of TimeTrade Enterprise Edition:
In addition to serving internal systems managers/developers (at enterprise end user locations), the new TimeTrade Enterprise Edition enables software vendors, OEMs, and custom systems designers to use TimeTrade's core platform to create custom applications that will include online appointment setting as a standard feature. By integrating with TimeTrade, customer-facing applications will be able to keep a real-time inventory of availability for subscribers, automatically resolve conflicts in schedule requests, and synchronize with Outlook and Google Calendar personal calendars.

Through the TAC API, OEM customers and end-users can build custom applications that integrate with TimeTrade's patent pending Appointment Cloud architecture to operate a robust platform that can scale to instantly and reliably deliver millions of confirmed appointments per month in real time.

TimeTrade Enterprise Edition also enables Smart Appointments™ through XML rules, which control personnel availability in order to optimize resources. This innovative, TimeTrade-exclusive capability lets managers set scheduling rules to optimize the availability of personnel and other resources to efficiently meet customer demand when necessary, while also helping to manage costs.

TimeTrade Appointment Scheduling:
The TimeTrade online appointment scheduling system is a SaaS platform that delivers large scale online scheduling for sales, marketing and service appointments across a broad range of settings -- from very large organizations to single individuals. Products include:

  • TimeTrade Enterprise Edition
    For corporate-wide use in larger companies
  • TimeTrade Workgroup Edition
    (for sales, service and marketing business teams), and
  • TimeTrade Professional Edition
    (to meet the scheduling needs of individuals)

About TimeTrade Systems
As the world's leading provider of online appointment scheduling solutions, TimeTrade Systems, Inc. increases sales and customer satisfaction by making it easy for customers and prospects to connect and converse with the right people inside a company. Its solutions power real-time, rule-based appointment scheduling across team members, locations, and timeslots to streamline the process of setting the meetings that drive business.

For more than a decade, Fortune 500 multinationals, small businesses, government agencies, universities, sales teams, and individuals have chosen TimeTrade to help them better engage, interact with, and satisfy their customers. TimeTrade's Appointment Cloud integrates easily with enterprise sales, marketing, service, CRM, and business process management systems to accelerate bottom-line business results, drive inbound sales, and yield increased customer satisfaction and loyalty. TimeTrade's proven solutions help customer-driven businesses organize, automate and synchronize appointment setting across the entire customer lifecycle. For more information, visit: http://www.timetrade.com.

All product names and references contained herein remain the service marks, trademarks, or registered trademarks of their respective owners.

Contact Information