TM Forum

September 10, 2014 10:00 ET

TM Forum Delves Into Digital Transformation and Agility With Exclusive AfricaCom Track

Partnership With AfricaCom Delivers Half-Day Track at Africa's Largest Tech Conference in Cape Town; Multiple Sessions Focus on Agility, Digital Transformation, Customer Experience Management, Cost Effectiveness and Business Models

MORRISTOWN, NJ--(Marketwired - September 10, 2014) - As the evolving digital ecosystem continues to present new opportunities to promote business growth and agility, TM Forum today announced its partnership with Africa's leading tech conference, AfricaCom, Nov. 11-13 in Cape Town, South Africa, to deliver TM Forum Live! @ AfricaCom. This half-day workshop on Nov. 13 dives into business agility, open digital partnerships, and customer experience at the largest event for the telecommunications, media and ICT sector in Africa.

TM Forum's workshop features five hours of interactive debate and discussion focused on how to transform to a digital business. Led by Peter Dunmore, vice president products and portfolio, TM Forum, and Tony Poulos, ambassador, TM Forum, nine sessions tap into the knowledge of the Forum's 950 diverse member companies, and drill down into key advances such as data analytics, virtualization and the impact of the Internet of things (IoT) to help businesses reduce cost and risk, increase agility and customer satisfaction, and ultimately drive better profits in the digital world.

Featuring C-level and senior speakers from leading African service providers, including Airtel Africa, Millicom Ghana Ltd. (TIGO), MTN Group, Telekom Mobile, Vodacom and Voxox, the TM Forum Live! @ AfricaCom's agenda covers:

  • Transforming in the digital age: How to exploit new opportunities in the evolving ecosystem
  • Becoming agile: What good looks like
  • Managing growth without sacrificing future agility
  • Extracting maximum measurable value from big data
  • Managing, measuring and enriching the customer experience in an omni-channel world
  • Enabling an open digital ecosystem: Best practices for profitable partnerships

"The leap to the digital world presents an enormous opportunity, but as we've seen already, it can leave casualties in its wake for those companies who fail to transform fast enough," said Nik Willetts, chief digital officer, TM Forum. "Digital business transformation is about much more than embracing new technologies. Our half-day track at AfricaCom explores the fundamentals of digital transformation, ranging from the importance of customer centricity, business and IT agility and innovation, to using tools such as data analytics to improve customer retention, cost effective operations and new revenue streams, and ultimately enable a vibrant, open digital ecosystem."

Julie Rey, content director for AfricaCom, commented, "We are pleased to partner with TM Forum for the 2014 event. The session will bring a new dimension to the program by looking at strategic issues such as agile business, customer experience and the open digital ecosystem in more depth. TM Forum members and AfricaCom delegates will undoubtedly benefit from the complementary discussions and added networking opportunities."

TM Forum members receive a 15 percent discount on registration passes to TM Forum Live! @ AfricaCom by using voucher code TMF15. Conference sessions are free for operators and regulators. To register please visit TM Forum's supported event website.

Interested in learning more about TM Forum? Stop by TM Forum's hospitality suite at AfricaCom to meet with TM Forum executives. To schedule an appointment with a TM Forum membership representative, please contact Apostolos Kallis via email at

About AfricaCom
AfricaCom is the largest event for the telecommunications, media and ICT sector in Africa, covering a variety of topics from technology to business models and services. Now in its 17th year of growth, the conference features 375+ exhibitors and an astounding 9,000 senior decision-makers representing the entire communications ecosystem across Africa and beyond. The conference program covers the most strategic issues affecting companies in Africa's digital market -- services, efficiency, profitability, customer experience, partnerships, policy and more -- and features no less than 11 co-located events: Vision for Africa Keynotes, TM Forum Live@ AfricaCom, LTE Africa, VSAT Africa, AfricaCom 100 Leadership Forum, Digital Music Africa, Mobile Money & Commerce, Africa Cast, AfricApps, AfricaCom Masterclasses and AfricaCom Awards. To register:

About TM Forum
TM Forum is a global industry association which helps its members transform and succeed in the digital economy. The collective experience and interests of our member community, comprised of more than 85,000 experts from 950 global enterprises, service providers and technology suppliers drives everything we do, from thought-provoking research and publications, to practical guidance, tools and best practices, hands-on events, and training for business and IT leaders.

Through three key programs -- Agile Business and IT, Open Digital Ecosystem, and Customer Engagement -- we provide a unique platform for our members to connect and collaborate with individuals and groups from around the world to solve key challenges and rapidly innovate to deliver new services, improve business agility, partner for success, reduce cost and risk, and enhance customer value and loyalty. To learn more about the Forum and join our digital journey as a valued member and collaborator, please visit

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Contact Information

  • Global TM Forum Media Contact
    Sarah Love
    March Communications
    +1 617-960-9875