SAN FRANCISCO, CA--(Marketwired - Aug 23, 2016) - NewVoiceMedia, a leading global provider of cloud technology, which helps businesses sell more, serve better and grow faster, announced today that TMC, a global, integrated media company, has awarded ContactWorld a 2016 Communications Solutions Product of the Year Award.
ContactWorld is a multi-tenant intelligent communications platform that integrates seamlessly with Salesforce, enabling companies to have more successful conversations with their customers. Core contact center functionality such as omni-channel contact routing, self-service IVR, automated outbound dialing, screen pops and instantaneous CRM updates are provided globally with proven 99.999% platform availability.
Over the years, NewVoiceMedia has continued to refine and develop its API for deeper CRM integration. ContactWorld helps companies take all of the data they collect about customers and apply it to every conversation they have with them. For sales, this means stronger understanding of customer/company relationships, funnel activity and preferences. For service, it facilitates stronger views of customer challenges and opportunities for growth and satisfaction.
"NewVoiceMedia is committed to the development of its suite of true cloud solutions," said Jonathan Gale, CEO of NewVoiceMedia. "We offer companies the best possible technology within their CRM instance so that they can forge deeper connections with their customers."
"Congratulations to NewVoiceMedia for being honored with a Communications Solutions Product of the Year Award," said Rich Tehrani, CEO, TMC. "ContactWorld is truly an innovative product and among the best solutions brought to market that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from NewVoiceMedia in 2017 and beyond."
For more information about NewVoiceMedia's technology, visit www.newvoicemedia.com.
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
Spanning 128 countries and six continents, NewVoiceMedia's 600+ customers include PhotoBox, MobileIron, Lumesse, JustGiving, Canadian Cancer Society and Wowcher. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more.
For more information about TMC, visit www.tmcnet.com.