SOURCE: Empirix Inc.

March 17, 2008 08:05 ET

TNCI Selects Empirix for VoIP Service Monitoring

Hammer XMS Chosen for Robust Set of Features for Call Management, Quality Measurement, and Advanced Reporting Capabilities

BEDFORD, MA and SAN JOSE, CA--(Marketwire - March 17, 2008) - SPRING VON, BOOTH #127 - Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, announced today that TNCI, a national communications provider of voice and data services for business customers, has selected its Hammer XMS based on the increase in control and knowledge it offers TNCI for each and every call across its network. Specifically, Hammer XMS proactively alerts TNCI if thresholds for call quality and performance are not met so its support engineers can respond and rectify problems before a user experiences a quality issue.

TNCI picked Empirix because its Hammer XMS VoIP monitoring solution offers a robust set of features designed for call management, quality measurement, and the ability to correlate, and report on, performance data. In addition, the Hammer XMS platform has the capability to scale to any level TNCI requires, which succinctly aligns with the company's business growth goals. For active monitoring, TNCI felt that Empirix offered the most advanced capabilities and methods to measure the quality of RTP (media).

Empirix's Hammer XMS is a carrier-class monitoring solution designed to ensure the reliability and quality of next-generation services. With the Hammer XMS, Network Engineering, Planning, Operations and Customer Care teams are more efficient and confident in their ability to rapidly deploy new services and maintain their current services with higher quality and at a lower cost.

"The TNCI deployment of Empirix's Hammer XMS platform is evidence of the commitment that we have to delivering the highest quality VoIP business-dialtone service available," said Josh Ploude, TNCI Director of Network Architecture. "Our customers need the lines of communication to be wide open and crystal clear, and the TNCInet™ platform can guarantee these results because we have implemented end-to-end management of voice on the IP network. We are excited about the state of the art active and passive monitoring methods that are driven by the Hammer XMS solution, and there is no doubt that this capability to manage voice quality anywhere on the network has become a differentiating factor in our VoIP product deployments."

"It's exciting to see an organization poised for such aggressive growth in 2008 and 2009 take a decidedly proactive approach to ensure consistent quality and reliability for its users," said Gordon Eddy, Senior Director, Product Management at Empirix. "Hammer XMS is a great fit for companies like TNCI that are focused on delivering the highest quality business VoIP services. We're looking forward to a long-standing partnership that offers TNCI a solution which will accommodate its growth needs over time."

For more information and a demo of Empirix's products, visit the company's booth #127 at Spring VON, taking place March 17-20 at the McEnery Conference Center in San Jose, Calif.

About TNCI

Since 1991, TNCI has been a leading national telecommunications provider delivering an unmatched balance of industry experience and stability. Now more than ever, our proven ability to help our Customers navigate a shifting and oftentimes chaotic market presents unique opportunities for our Customers to compete and win. As other telecommunications providers come and go, TNCI continues to prove we are here to stay, in part due to the 30 years of marketing leadership and financial success of our parent company, Trans National Group. For more information, visit

About Empirix

Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry's deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets -- from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments. Visit

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.

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