SOURCE: TOA Technologies

TOA Technologies

June 16, 2011 10:30 ET

TOA Technologies Expands Its Global Telecommunications Footprint With 3 New Major Customers

From the Pacific Rim to Eastern Europe, TOA Delivers an Enhanced Customer Experience and Improved Performance

CLEVELAND, OH--(Marketwire - Jun 16, 2011) - TOA Technologies, the only on-demand provider of enterprise class mobile workforce management software solutions, today announced that three major telecommunications companies in the U.S. and Europe have chosen TOA's ETAdirect platform to transform their field service operations.

"With TOA's patented, predictive, analytics-based technology, our customers are getting what they always dreamed of -- a complete end-to-end solution that helps them know what's going to happen in advance, when it matters most," said Yuval Brisker, co-founder and CEO of TOA Technologies. "ETAdirect's predictive view of the field lets our customers plan and manage their mobile workforce more effectively so they can better meet their customer commitments. The telecoms industry is evolving dramatically and TOA is proud to be the choice of forward-thinking companies who recognize the need to use our state of the art technology solution to transform field service into customer service to delight their customers."

TOA provides a cloud-based, extensible platform that is easy to use and easy to implement. By taking historical operational data and transforming it automatically into real-time actionable information, it enables better planning and management of the field workday.

ETAdirect, TOA's Cloud-based mobile workforce management software, is the only complete end-to-end web-based enterprise-class solution on the market today. Powered by patented predictive analytics technology and the world's fastest routing and scheduling optimization engine, it can route more than 10,000 jobs in less than 5 minutes. Plus, with natively integrated time-based capacity management and proactive customer communications, it can predict when an in-home appointment will happen and communicate estimated arrival time to customers. And, because it is device and carrier-agnostic, its mobility app can power the latest generation of iPads, tablets and smartphones, or any other device used by mobile workers.

ETAdirect currently manages more than 50 million appointments annually for many global brands in the cable/broadband, telecom, insurance, home services, and retail industries. With ETAdirect, TOA clients can save an average of $18,000 per mobile worker annually, typically complete up to 47 percent more jobs per day, and increase customer satisfaction by 98 percent.

About TOA Technologies
TOA Technologies is the leading provider of on-demand mobile workforce management applications for large and medium-sized enterprises. ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the industry's only complete on-demand solution using predictive, time-based analytics, ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named Best of Breed and Visionary solution in Gartner's 2010 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices in Europe and Latin America. For additional information please visit

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    Tammy Chan
    Atomic PR for TOA Technologies
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