SOURCE: TOA Technologies

TOA Technologies

September 29, 2009 08:00 ET

TOA Technologies Included as Sample Vendor in Leading Industry Analyst Firm's Hype Cycle Report

Leading Customer-Focused Field Workforce Management Provider Included in Field Service Workforce Optimization and Field Service Management Categories

CLEVELAND, OH--(Marketwire - September 29, 2009) - TOA Technologies, the leading provider of Software-as-a-Service (SaaS) solutions for mobile workforce management, has been included as a sample vendor in the recently released Gartner "Hype Cycle for CRM Customer Service and Field Service, 2009" report.

Hype cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. TOA Technologies is included as a sample vendor in the Field Service Workforce Optimization and Field Service Management categories. According to the Hype Cycle report, the benefit of Field Service Workforce Optimization is high, meaning it "enables new ways of performing horizontal or vertical processes that will result in significantly increased revenue or cost savings for an enterprise."

According to the report, "The global recession is creating an increased focus on customer service technologies that can help maintain or reduce service costs at the same time as they maintain or improve the customer experience."

"TOA Technologies is pleased to be included in Gartner's report, as an example of field service workforce optimization and field service management technologies. We believe the Hype Cycle confirms a proposition to which TOA has been committed since 2003 -- that creating outstanding customer experiences is an increasingly fundamental business prerogative for service and goods providers. And many companies don't know that they can put in place modern mobile workforce management solutions that actually do both -- save them money and provide the ultimate positive experience for their customers," said Yuval Brisker, president and CEO of TOA Technologies. "TOA's predictive, on-demand field workforce management and optimization solution boasts the fastest, most innovative routing engine on earth which reduces customer wait at home times and reduces operational expenses."

TOA's solution aligns with the Gartner Hype Cycle's analysis of the customer service and field service space. "The impact of the short-term recession is in conflict with the impact of the long-term trend of increased customer power. Gartner is seeing a desire from customers to receive a consistent experience, irrespective of which channel is used for engagement and irrespective of the suppliers' cost pressures. This need for managing an integrated experience has brought a number of multichannel vendors to the foreground," according to the report.

TOA provides the world's leading customer-focused mobile workforce management SaaS solution. TOA software's unique predictive time-based algorithms efficiently plan, route and manage appointments for thousands of technicians in some of the world's largest field service companies. TOA uniquely provides integrated proactive customer communications to keep customers updated regarding the status of their appointment. TOA helps service providers make a predictable, satisfying customer appointment experience an integral part of long-term customer satisfaction. With TOA's solutions, service providers can give their customers accurate, one-hour arrival windows and updates all throughout the day, communicated according to the customer's preference. TOA's system dramatically reduces wait times, inconvenience and related customer frustration. TOA was named Most Innovative CRM Vendor of the Year by attendees at Gartner's CRM Summit in 2008, and was also named a "Visionary" in Gartner's annual 2009 Magic Quadrant for Field Service Management.

The Gartner "Hype Cycle Report for CRM Customer Service and Field Service, 2009" is authored by various Gartner analysts that have a primary focus on customer service and field service applications and technologies.

About the Magic Quadrant

The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About the Gartner Hype Cycle

The Hype Cycle is copyrighted 2009 by Gartner, Inc. and/its affiliates and is reused with permission. Hype Cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. They are intended solely as a research tool, and not as a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About TOA Technologies

TOA Technologies is the leader in Software-as-a-Service (SaaS) solutions for customer-focused mobile workforce management. TOA's solution is a complete system for better managing the mobile workforce providing advanced tools for planning, routing, dispatching, business intelligence and ground-breaking predictive customer communications. TOA's system deploys quickly, provides Web-based flexibility and delivers unparalleled cost savings, immediate return on investment, increased productivity and a dramatically enhanced customer experience. Recently named a Visionary in Gartner's annual 2009 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional information please visit www.toatech.com.

Contact Information

  • Media Contact:
    Kimberly Weber
    Atomic PR for TOA Technologies
    415-402-0230
    Email Contact