SOURCE: TOA Technologies

TOA Technologies

July 14, 2010 09:02 ET

TOA Technologies Named to Visionaries Quadrant of Leading Analyst's 2010 Field Service Management Magic Quadrant

CLEVELAND, OH--(Marketwire - July 14, 2010) -  TOA Technologies, the only Cloud-based enterprise solution for mobile workforce management and predictive customer communication, today announced Gartner, Inc. has positioned TOA in the Visionaries Quadrant of Gartner's June 2010 Field Service Management Magic Quadrant. The report also names TOA a "best of breed field workforce optimization vendor."

"It's gratifying that TOA Technologies has been acknowledged as a visionary and best of breed solution in Gartner's highly respected annual report on the field service management industry," said Yuval Brisker, CEO of TOA Technologies. "We are constantly evolving TOA's platform, entering new markets and are rapidly expanding our global presence to meet the needs of our growing customer base around the world."

Since launching as a SaaS solution provider in 2003, TOA has continued to be an industry innovator with deep and highly scalable enterprise grade capabilities, Cloud-based predictive pattern recognition technology and holistic focus on improving customer service by optimizing the mobile workforce. TOA's recently patented system can reduce the service or delivery window to one hour, pinpointing arrival times with 96% accuracy. TOA's large enterprise customers -- including top service providers from around the world like Cox Communications, ONO, Virgin Media, Suddenlink and others -- save an average of about $18,000 per year per technician in reduced operation costs.

According to the Gartner report, by 2012 at least 18% of new application components (for example, workforce optimization, technician portals and asset monitoring) will be sold as SaaS subscription models, rather than bought and deployed on-premise; up from 5-6% in 2009. Also, the percentage of technicians with wireless access to a formal packaged field service management (FSM) solution in large enterprises will increase from 25% in 2010 to 50% by 2010. 

TOA's customer-centric SaaS solution enhances customer service by predicting with a high degree of accuracy when mobile employees will arrive at a waiting customer's home -- and allowing service providers to provide customers a smaller "wait window" of just one hour. Its patented, industry-leading, predictive statistical engine analyzes learned historical performance patterns, overlays skill set, location, job history and customer proximity to accurately predict the amount of time each mobile employee will take to complete an appointment or delivery and personalizes his or her schedule accordingly. TOA was recently granted a US Patent in recognition of the uniqueness of this predictive scheduling approach. The patented TOA solution combines a unique, time-based view of the field with the fastest scheduling optimization engine on the market, advanced mobility and workforce management tools, context-aware collaboration, social network capabilities and proactive customer communications.

About the Magic Quadrant

The Gartner Magic Quadrant is copyrighted 2009 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About TOA Technologies
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry's only complete on-demand end-to-end solution using predictive, time-based analytics, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named Best of Breed and Visionary solution in Gartner's 2010 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices in Europe and Latin America. For additional information please visit

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