SOURCE: TOA Technologies

TOA Technologies

February 19, 2010 08:00 ET

TOA Technologies Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

TOA Honored for Exceptional Innovation

CLEVELAND, OH--(Marketwire - February 19, 2010) - TOA Technologies, the leader in SaaS solutions for mobile workforce management, announced today that it has received a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

TOA is the only on-demand mobile workforce management solution for large enterprise customers. TOA's unique, web-based solution offers service providers a complete system for better managing their mobile workforce with advanced tools for planning, routing, dispatching, business intelligence and intelligent customer communications in a patent-pending predictive technology.

TOA system helps service providers shorten customer wait times by analyzing the performance patterns of individual employees in the field using sophisticated algorithms that accurately predict job durations and appointment times and ensure on-time arrival. The system reduces the customer wait time to a one-hour window with 96 percent accuracy versus the current industry average of four hours. TOA's unique customer-focused solution solves the classic 'waiting at home for an appointment without knowing when it will actually happen' problem by automating communications with the people waiting for the appointment via multiple channels (phone, SMS, email, web, Twitter, etc.), providing status updates on expected times of arrival as well as automatically informing customers of any changes in the appointment schedule.

"We appreciate the recognition of this award, as it reflects the groundbreaking nature of our solution and the success of our customers focused on mobility and mobile workforce management," said Yuval Brisker, President and CEO of TOA Technologies. "We are proud of the fact that we offer a solution that cuts customer calls to the call-center asking 'where's my tech' by more than 25 percent and, through a variety of ways, saves our customers up to $10,000 per technician per year."

"I am pleased to honor TOA Technologies for its hard work and success. TOA has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them," said Rich Tehrani, CEO, TMC. "For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements," he added.

The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions' 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About TOA Technologies

TOA Technologies is the only SaaS provider of enterprise-level mobile workforce management solutions. TOA's system is a complete system for better managing the mobile workforce by providing advanced tools for planning, routing, dispatching, business intelligence and ground-breaking predictive customer communications. TOA's solution deploys quickly, provides Web-based flexibility and delivers unparalleled cost savings, immediate return on investment, increased productivity and a dramatically enhanced customer experience. Recently named a Visionary in Gartner's annual 2009 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional information please visit www.toatech.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.

TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.

For more information about TMC, visit www.tmcnet.com.

Contact Information

  • TOA Contact:
    Kimberly Weber
    Atomic PR for TOA Technologies
    415-593-1400
    Email Contact

    TMC Contact:
    Jan Pierret
    Marketing Manager
    203-852-6800, ext. 228
    Email Contact