SOURCE: TOA Technologies

TOA Technologies

January 26, 2011 08:00 ET

TOA Technologies Receives Customer Interaction Solutions® Magazine's 2010 Product of the Year Award

Industry Leading Mobile Workforce Management Solution Honored Two Years in a Row for Exceptional Innovation

CLEVELAND, OH--(Marketwire - January 26, 2011) -  TOA Technologies today announced that its ETAdirect solution has received a 2010 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine. TMC, the leading publication covering CRM, call centers and teleservices since 1982, also recognized TOA's Cloud-based mobile workforce management and proactive customer communication solution in 2009.

ETAdirect makes efficiency and customer service work in perfect harmony by improving the appointment experience for consumers while maximizing operations and reducing expenses for enterprises. TOA's patented, end-to-end SaaS solution combines a unique, real-time view of the field with cutting-edge customer engagement and user collaboration tools.

"We are proud that ETAdirect was recognized by Customer Interaction Solutions Magazine, for the second year in a row, as being the most powerful and comprehensive solution for managing the mobile workforce," said Yuval Brisker, President and CEO of TOA Technologies. "TOA's solutions are focused on enhancing the appointment experience for the end-customers, consumer and business, with a focus on continuously enhancing our product set to improve efficiencies and customer service, while reducing expenses and wait times."

ETAdirect makes managing a mobile workforce easy and efficient, by providing an end-to-end solution: planning and capacity management, automated optimized routing and scheduling, real-time field management tools and mobility apps, and ground-breaking Predictive Customer Communications. TOA provides unique and unparalleled value that includes:

  • Saving Customers Time: TOA's solution allows service providers to narrow the "wait window" to only one hour, by predicting, with a high degree of accuracy, the arrival time of mobile employees. TOA's proactive communication system also offers automated, multi-channel appointment updates and confirmations to waiting customers, reducing in-bound calls and not-at-home arrivals.
  •  Maximizing Service Provider Efficiency: TOA's statistical engine analyzes historical performance patterns along with each mobile employee's skill set, location and customer commitments. It then accurately predicts the employee drive time, arrival window and job duration for each appointment. 

The end result is a more efficient mobile workforce, dramatic operational savings and an enhanced appointment experience that assures higher customer satisfaction.

"TOA Technologies was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. ETAdirect has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and TOA has earned its place with this distinguished honor."

The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com. For more information about the Customer Interaction Solutions' 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About TOA Technologies
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large and medium-sized enterprises. TOA's patented platform improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the industry's only complete on-demand solution using predictive, time-based analytics, TOA reduces customer wait times while increasing field workforce efficiency. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named Best of Breed and Visionary solution in Gartner's 2010 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices in Europe and Latin America. For additional information please visit toatech.com.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About TMC:
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world's leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.

Contact Information

  • TOA Technologies Contact:
    Elliotte Bowerman-Gilmore
    Atomic PR for TOA Technologies
    415.593.1400
    Email Contact

    TMC Contact:
    Jan Pierret
    Marketing Manager
    203-852-6800, ext. 228
    Email Contact