SOURCE: TOA Technologies

TOA Technologies

October 03, 2011 10:30 ET

TOA Technologies Recognized as a Visionary Company in Global Analyst's 2011 Field Service Management Magic Quadrant

CLEVELAND, OH--(Marketwire - Oct 3, 2011) - TOA Technologies, the only on-demand provider of enterprise-class mobile workforce management and customer experience management software solutions, today announced it has been positioned as a Visionary in Gartner's 2011 Field Service Management (FSM) Magic Quadrant. TOA Technologies is recognized for completeness of vision in the field service industry and ability to execute.

"Since TOA's inception, we have pioneered change in the enterprise mobile workforce management space and we're honored to be recognized, which we believe is not only for our hard work but our continued vision in this year's Gartner Field Service Management Magic Quadrant," said Yuval Brisker, co-founder and CEO of TOA Technologies. "TOA's sustained focus on innovation without compromise across the broad spectrum of technology from platform to delivery has been a hallmark of our unique position in the market. Coupled with the ongoing expansion into new industries such as Utilities and Retail and a customer footprint ranging from the Pacific Rim to Eastern Europe, TOA is continuing the worldwide revitalization of customer service and the customer experience while delivering a dramatic return on investment to an ever expanding base of field service businesses"

TOA offers the only complete, end-to-end, web-based, enterprise-class solution on the market today. ETAdirect currently manages more than 60 million appointments annually for many global name brands, such as Cox Communications, Virgin Media, Cablevision, UPC, Suddenlink Communications and Arnhaus Furniture, among others in the cable/broadband, telecom, insurance, home services, and retail industries.

Powered by patented predictive analytics technology and the world's fastest and most flexible routing and scheduling optimization engine, ETAdirect can route more than 10,000 jobs in less than 5 minutes. With natively integrated time-based capacity management and proactive customer communications, ETAdirect can predict a one-hour appointment window with 98% accuracy, and communicate estimated arrival time to customers -- enabling better planning and management of the field workday, as well as a superior customer experience.

Using ETAdirect, TOA clients can save an average of $18,000 per mobile worker annually, typically complete up to 47 percent more jobs per day, and achieve 98 percent or higher customer satisfaction ratings.

About the Magic Quadrant
The Gartner Magic Quadrant is copyrighted 2011 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About TOA Technologies
TOA Technologies is the leading provider of on-demand mobile workforce management applications for large and medium-sized enterprises. ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the industry's only complete on-demand solution using predictive, time-based analytics, ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named Best of Breed and Visionary solution in Gartner's 2010 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices in Europe and Latin America. For additional information please visit www.toatech.com.

Contact Information

  • Contact:
    Tammy Chan
    Atomic PR for TOA Technologies
    212.699.3646
    Email Contact