SOURCE: LiveLOOK

LiveLOOK

October 29, 2013 09:07 ET

Top 10 Financial Organization Selects LiveLOOK to Improve Customer Engagement

LiveLOOK's Co-Browsing Solutions Now Used by Six of the Top 10 Nation's Commercial Banking Institutions

MATAWAN, NJ--(Marketwired - Oct 29, 2013) - LiveLOOK, a global leader in development of secure, instant-launch, mobile-friendly co-browsing technology, announced today that it has been selected as the enterprise-wide Co-Browse vendor for another top 10 Commercial Banking institution, as ranked by Fortune. Of the financial organizations listed by Fortune as the top 10 in this category, LiveLOOK now provides co-browsing and customer engagement technology to six.

"In 2013, we've continued to see a trend of financial services organizations adopting visual collaboration solutions via co-browsing technology, for customer service and online sales support," said Chris Czekaj, SVP of Sales and Marketing at LiveLOOK. "Banks have been among the earliest adopters of co-browsing technology, and tend to turn to LiveLOOK due to our unique privacy and security offerings. We've also seen mobile compatibility jump up the list of priorities for these organizations this year."

LiveLOOK is often chosen by banks and financial institutions due to its ideal combination of privacy and security options, along with features and capabilities that support the unique use cases for which these organizations require the ability to co-browse with customers. Some of these use case scenarios include:

  • Assisting customers with completion of complex forms, such as mortgage or credit card applications
  • Helping customers utilize self-service tools like bill pay, transferring funds or updating account information
  • Making it easy for customers to use new features, services or technology platforms
  • Providing fast and efficient help to on-the-go customers on mobile websites or using banking apps on a phone or device

Co-browsing enables banks and financial institutions to bring some of the aspects of in-branch service that customers appreciate most into the online experience, such as:

  • Walking through a bank statement or account question with a rep who is literally on the same page as the customer, as if the rep were sitting across the desk
  • Ensuring efficiency for busy customers who no longer need to spend time explaining what is on the screen or what they are having trouble with, since the rep can see the issue in front of him and get right to resolving it
  • Creating a personal, one-to-one exchange that leaves the customer satisfied while at the same time reducing contact center expenses by improving handling times and increasing first contact resolution rates

For more insights about the value of co-browsing, download LiveLOOK's white paper: Co-Browsing for Financial Services.

About LiveLOOK
LiveLOOK is the industry leader for enterprise co-browsing and real-time collaboration technologies. LiveLOOK's product suite enables instant-launch, mobile-friendly co-browsing and is universally compatible. Through an innovative, patented approach to co-browsing technology, LiveLOOK helps companies transform customer engagement. For more information, visit www.LiveLOOK.com

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