SOURCE: BrainSell LLC

August 31, 2015 07:30 ET

Top Software Reseller BrainSell Creates New Customer Happiness Manager Position

TOPSFIELD, MA--(Marketwired - August 31, 2015) - BrainSell announced that Jessica Paquette will be joining the team to fill the newly created Customer Happiness Manager role. In this role, Paquette will oversee the enablement practice of BrainSell's ever-increasing client base. BrainSell hopes to increase mindshare amongst existing customers and constantly improve their own customer service capabilities.

In addition to aiming to grow to Boston's premier NetSuite partner, BrainSell has also made the Inc. 5000 Fastest-growing Companies List and was also announced as a top global resell partner with Sage Software, SugarCRM, Infor, Zendesk, Microsoft and Act! CRM.

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"We flipped the switch last year and implemented a predictable revenue building process," said Jim Ward, President of BrainSell. "Our rapidly growing business development and sales executive team have carried the torch long enough -- to the point that we've seen other positions of extreme value open up as we move forward into the future. It's more important than ever to understand what we can do better and how we can better assist on business needs from a client's perspective."

Paquette has been the face of Suffolk Downs Racetrack in Boston for the better part of the last decade. Her coordination and customer enablement skills will be paramount to the growing business software and consulting practices at BrainSell.

The Customer Happiness Manager position will be focused on calling clients throughout the project cycle and post implementation. In addition, the CHM will interface with accounting upon renewal and assist in the renewal process of our on-demand and cloud solutions. The CHM will act as an overall advocate for BrainSell's clients who will interface with other customer touch points -- assuring the customer has a constant voice.

"We're one of the few Value Added Resell partners offering monthly financing for any software product," said Ward. "The increased demand from programs like financing warrant a true Customer Happiness Manager like Jessica. We are focused on constant improvement."

About BrainSell

BrainSell is a leading advisory and technology consultancy that provides companies of all sizes with a competitive advantage that comes from best-of-class business software, services and unbiased advice. Since their founding in 1994, BrainSell has transformed from a regional boutique software reseller into a leading provider of unrivaled business strategy, best-of-class software, development, and implementation for clients of all sizes, across all industries.

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