October 29, 2015 13:53 ET

Toronto's Pearson International Airport Named Worst Airport in Canada by FlightNetwork.Com Survey

TORONTO, ONTARIO--(Marketwired - Oct. 29, 2015) - In a new poll conducted by FlightNetwork.com ranking Canada's airports, 35 per cent of Canadians have selected Toronto's Pearson International Airport as the worst airport in Canada, despite the airport making several improvements over the past two years. However, these improvements have not gone unnoticed by travellers, as results have improved significantly since its 2013 survey with 71.3% of respondents selecting Pearson as "the worst" airport.

When polled, many travellers say that their experience at Pearson has improved over the past few years. The new security system has helped with line congestion, with separate lines in place for returning Canadians, foreign visitors, and individuals with connecting flights. The installation of self check-in and security machines has contributed in speeding things up as well. To adapt better to the change of seasons, the airport has taken measure to be better prepared for frigid winters to avoid countless delays like last winter.

In addition to this, Pearson has invested in creating new seating and restaurants, equipped with technology such as visitor iPads to use, as well as multiple outlets for travellers' devices and high-quality Wi-Fi.

Behind Pearson's grim ranking is Montreal's Pierre Elliot Trudeau Airport, with 16 per cent of respondents naming it the worst airport. Other notable airports in the ranking include Toronto Island's Billy Bishop Airport at 13.40 per cent, Edmonton International Airport at 7.64 per cent and Vancouver International Airport at 7.44 per cent.

In this survey that looked at Canada's five highest traffic airports, Canadians ranked factors that were most important to their airport experience. The top rated factor is security speed. Other important factors included airport design, lounge seating, restaurants and bars, shopping and attractions.

The Flight Network poll was conducted through a large email database along with consumer forums online, where 1000 responses were received. Access to specific poll insights is available in an infographic on Flight network's blog http://www.flightnetwork.com/blog/canadas-worst-airports-infographic-2015/.

When it came to selecting the worst and most improved airports, results were consistent across the board, regardless of age, gender, or location within Canada.

About Flight Network: Flight Network is one of Canada's largest online travel websites because it delivers the lowest airfares. Flight Network's award-winning customer support is staffed by 150+ travel specialists who help customers find the best travel deals 24/7. Formed in 2005, Flight Network makes travel more convenient, reduces airfares, and saves customers' money with its industry-first Price Drop Protection program, which is why millions of flight, hotels, and vacations are booked through the website each year.

Contact Information