SOURCE: Toshiba America Business Solutions Inc.

December 04, 2006 14:05 ET

Toshiba America Business Solutions Inc. Receives Prestigious "ACE Award" for Outstanding Achievement in Customer Satisfaction

CustomerSat, Inc. Presents Toshiba With Award in Recognition of Outstanding Service Support Satisfaction Among Its Customers

IRVINE, CA -- (MARKET WIRE) -- December 4, 2006 -- Toshiba America Business Solutions Inc. (TABS), a leading U.S. and international distributor of copiers, facsimiles and multifunction printing products, is proud to announce that it has won the 2006 ACE Award for Outstanding Service Support Satisfaction from CustomerSat, the leader in real-time customer feedback solutions. The CustomerSat ACE Awards certify, acknowledge and celebrate outstanding achievements in customer satisfaction. The third-party recognition underscores TABS' focus on providing irresistible value to its customers through the highest standards of customer satisfaction.

"We applaud TABS for its commitment to providing a superior customer service experience," said John Chisholm, chairman & CEO, CustomerSat. "Other measures come and go, but customer satisfaction is the most consistent and enduring predictor of business performance. The CustomerSat ACE Award confirms to the world TABS' dedication to customer satisfaction and its success in achieving it."

Toshiba's high marks in "Outstanding Service Support" come directly from Toshiba Business Solutions (TBS) dealers who, in accordance with CustomerSat criteria, poll their customers directly and frequently to measure satisfaction levels. Receiving a CustomerSat ACE Award demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. It also recognizes TABS' commitment to outstanding service support for its customers -- from the company's top-down focus on celebrating the customer, to its standard of delivering a "wow" experience every time.

"We are thrilled to receive the CustomerSat ACE Award. In our highly competitive industry, the ACE Award validates that Toshiba's superior service and support sets us apart from the competition," said Rick Taylor, president and CEO, Toshiba America Business Solutions. "At TABS, our priority is to put customers first and provide them with irresistible value. We are proud that our customers recognize these efforts by rating our service so highly."

About Toshiba America Business Solutions Inc.

Toshiba America Business Solutions Inc. (TABS) manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Latin America, and the Caribbean. Headquartered in Irvine, Calif., TABS has four divisions: the Electronic Imaging Division; the Toner Products Division; the Document Solutions Engineering Division; and TOPAC U.S.A., Inc., dba Toshiba Business Solutions (TBS), a wholly owned subsidiary corporation of TABS that operates a network of wholly owned office equipment dealers throughout the United States.

Named the most favored manufacturer seven times by the Business Technology Association (BTA), Toshiba's entire product line, customer support and marketing distribution policies are markers for the industry. Among the many other awards garnered in recent years, Toshiba was named the "Copier Manufacturer of the Year" six times by the Marketing Research Consultants (MRC), and has twice been named to the CIO 100 for being among the top 100 "bold" (2005) and "agile" (2004) companies in the world.

TABS is an independent operating company of Toshiba Corporation, the sixth largest electronics/electrical equipment company and the world's 72nd largest company in terms of sales. Ranked by Fortune magazine as the 9th Most Admired Electronics Company in the World, Toshiba Corporation is a world leader in high technology products with more than 300 major subsidiaries and affiliates worldwide. Fiscal year revenue in 2005 was approximately $54.5 billion.

For more information on Toshiba copier, facsimile, multifunction printing products, network controllers or toner products, or for a dealer in your area, call 1-800-GO-TOSHIBA or visit the TABS Web site at www.copiers.toshiba.com.

About CustomerSat, Inc.

CustomerSat is the leading provider of enterprise solutions for measuring, analyzing, and managing enterprise-wide action responding to real-time customer feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions for service and support, sales and marketing, HR, partner management, e-commerce, and investor relations. CustomerSat is headquartered in Mountain View, California, with offices in the UK. For news, product demonstrations, and other company information, visit www.CustomerSat.com or call 1.800.372.7772.

Contact Information

  • Contacts:

    Anita Mellon
    PainePR
    949-809-6776
    Email Contact

    Sally Anderson
    Toshiba America Business Solutions Inc.
    949-462-6091
    Email Contact