SOURCE: Toshiba America Information Systems Inc., Telecommunication Systems Division

Toshiba America Information Systems Inc., Telecommunication Systems Division

January 19, 2011 11:00 ET

Toshiba Strata Call Manager Receives Customer Interaction Solutions® Magazine's 2010 Product of the Year Award

IRVINE, CA--(Marketwire - January 19, 2011) - Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com), today announced that its Toshiba Strata® Call Manager has won a 2010 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, a leading publication covering CRM, call centers, and teleservices since 1982. The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine.

"Toshiba has been granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. Toshiba's Strata Call Manager has demonstrated excellence as well as provided Return on Investment (ROI) for companies of all sizes that use the technology," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been honoring innovative companies for 13 years, and Toshiba has earned its place with this distinguished honor."

"We are honored to receive this award for the Toshiba Strata Call Manager," said Brian Metherell, vice president and general manager for Toshiba America Information Systems Inc., Telecommunication Systems Division. "Strata Call Manager gives enterprise and SMB users a highly effective solution that delivers the unified communications capabilities they want in a friendly graphical user interface (GUI)."

About Toshiba Strata Call Manager

Strata Call Manager features and capabilities include:

  • Easy-to-Use Ribbon Graphical User Interface -- the Strata Call Manager Ribbon GUI is based on the Microsoft® Fluent™ User Interface, making it easy to use to manage calls and related UC functions;
  • GUI Flexibility and Button Customizability -- flexible buttons in the Strata Call Manager can be programmed as any feature. In addition, other buttons can be added for ACD functionality;
  • Fully Featured Desktop Call Control -- complete desktop call control using PCs rather than desk telephones;
  • Presence Viewer -- displays the status of other users;
  • Instant Messaging/Chat -- enables instant communications with any user, broadcasts messages to multiple users, and features simultaneous Chat sessions;
  • Customized Call Handling -- gives users the ability to drag-and-drop incoming calls to either voicemail or another extension;
  • Outbound Dialing -- allows users to dial out from virtually any contact program, including Microsoft Outlook®, Act!®, and Tigerpaw®; and
  • CRM Integration with Screen Pops -- gives users the ability to integrate their call management with their CRM applications of choice and enjoy screen pops and other integration benefits.

In addition, incorporated into Strata Call Manager are six companion applications that give users the ultimate in integrated call managing, including:

  • Contacts -- provides directory features to look-up and dial other extensions with a click of the mouse, access the Presence Viewer and more;
  • History -- automatically creates a log of calls dialed, received, and missed;
  • ACD Viewer -- enables users to view the status of all contact center groups to which they belong;
  • Chat (Instant Messaging) -- includes support for whiteboard and canned messages; 
  • Dialer -- enables users to schedule phone calls to be placed later by using Microsoft Outlook; and
  • Web Browser -- provides access to Internet or Intranet locations or direct access to local HTML files.

Compatibility

Strata Call Manager is compatible with the entire Strata CIX™ family of IP business telephone systems, including the Strata CIX40, CIX100, CIX200, CIX670, and CIX1200 systems (Version 5.0 software or higher). It is also compatible with most popular CRM solutions, including Act!, TigerPaw, Salesforce.com, and Microsoft Outlook.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information. 

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world's leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.

About Toshiba America Information Systems Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry-leading portable computers; televisions, TV/DVD Combination products, Blu-ray Disc and DVD products, and portable devices; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and IP business telephone systems with unified communications, collaboration and mobility applications. TAIS provides sales, marketing and services for its wide range of products in the United States and Latin America.

TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. Toshiba is a world leader and innovator in pioneering high technology, a diversified manufacturer and marketer of advanced electronic and electrical products spanning information & communications systems; digital consumer products; electronic devices and components; power systems, including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 740 companies, with 204,000 employees worldwide and annual sales surpassing 6.3 trillion yen (US$68 billion). For more information on Toshiba's leading innovations, visit the company's Web site at www.toshiba.com.

© 2011 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.

Contact Information

  • Toshiba PR Contact:
    Teri Sawyer
    T&Co.
    714-536-8407
    Email Contact

    TMC Contact:
    Jan Pierret
    Marketing Manager
    203-852-6800, ext. 228
    Email Contact

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