SOURCE: Toshiba America Information Systems Inc., Telecommunication Systems Division

Toshiba America Information Systems Inc., Telecommunication Systems Division

Toshiba America Information Systems Inc., Telecommunication Systems Division

May 04, 2011 11:00 ET

Toshiba Strata Call Manager Receives Unified Communications Magazine's 2010 Product of the Year Award

IRVINE, CA--(Marketwire - May 4, 2011) - Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com), today announced that its Toshiba Strata® Call Manager has won a 2010 Product of the Year Award from Technology Marketing Corporation's (TMC®) Unified Communications® magazine. Award winners are featured in the April 2011 issue of Unified Communications magazine.

"Toshiba's team has proven they are committed to quality and excellence while addressing real needs in the marketplace. Unified Communications is pleased to grant a 2010 Product of the Year Award for Strata Call Manager," said Rich Tehrani, CEO, TMC. "We're proud to honor their hard work and accomplishments and look forward to more innovative solutions from Toshiba in the future."

"We are honored to receive this award for the Toshiba Strata Call Manager," said Brian Metherell, vice president and general manager for Toshiba America Information Systems Inc., Telecommunication Systems Division. "Strata Call Manager gives enterprise and SMB users a highly effective solution that delivers the unified communications capabilities they want in a friendly graphical user interface."

About Toshiba Strata Call Manager

Strata Call Manager features and capabilities include:

  • Easy-to-Use Ribbon Graphical User Interface -- the Strata Call Manager Ribbon GUI is based on the Microsoft® Fluent™ User Interface, making it easy to use to manage calls and related UC functions;
  • GUI Flexibility and Button Customizability -- flexible buttons in the Strata Call Manager can be programmed as any feature. In addition, other buttons can be added for ACD functionality;
  • Fully Featured Desktop Call Control -- complete desktop call control using PCs rather than desk telephones;
  • Presence Viewer -- displays the status of other users;
  • Instant Messaging/Chat -- enables instant communications with any user, broadcasts messages to multiple users, and features simultaneous Chat sessions;
  • Customized Call Handling -- gives users the ability to drag-and-drop incoming calls to either voicemail or another extension;
  • Outbound Dialing -- allows users to dial out from virtually any contact program, including Microsoft Outlook®, Act!®, and Tigerpaw®; and
  • CRM Integration With Screen Pops -- gives users the ability to integrate their call management with their CRM applications of choice and enjoy screen pops and other integration benefits.

In addition, incorporated into Strata Call Manager are six companion applications that give users the ultimate in integrated call managing, including:

  • Contacts -- provides directory features to look-up and dial other extensions with a click of the mouse, accesses the Presence Viewer and more;
  • History -- automatically creates a log of calls dialed, received, and missed;
  • ACD Viewer -- enables users to view the status of all contact center groups to which they belong;
  • Chat (Instant Messaging) -- includes support for whiteboard and canned messages;
  • Dialer -- enables users to schedule phone calls to be placed later by using Microsoft Outlook; and
  • Web Browser -- provides access to Internet or Intranet locations or direct access to local HTML files.

Compatibility

Strata Call Manager is compatible with the entire Strata CIX™ family of IP business telephone systems, including the Strata CIX40, CIX100, CIX200, CIX670, and CIX1200 systems (Version 5.0 software or higher). It is also compatible with most popular CRM solutions, including Act!, TigerPaw, Salesforce.com, and Microsoft Outlook.

About Unified Communications magazine
Launched in July 2007, Unified Communications magazine is devoted to educating enterprise decision makers on why and how they need to deploy unified communications (UC) solutions. Every issue of Unified Communications magazine features a comprehensive news section; case studies of successful deployments and lessons learned; interviews with leading hardware and software companies; and an 'industry' section, featuring analysis of important mergers and acquisition, partnerships and a Wall Street perspective on the unified communications market. Unified Communications has a readership of 100,000. For more information, please visit www.uc-mag.com.

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world's leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.

About Toshiba America Information Systems Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry-leading portable computers; televisions, TV/DVD Combination products, Blu-ray Disc and DVD products, and portable devices; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and IP business telephone systems with unified communications, collaboration and mobility applications. TAIS provides sales, marketing and services for its wide range of products in the United States and Latin America.

TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. Toshiba is a world leader and innovator in pioneering high technology, a diversified manufacturer and marketer of advanced electronic and electrical products spanning information & communications systems; digital consumer products; electronic devices and components; power systems, including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 740 companies, with 204,000 employees worldwide and annual sales surpassing 6.3 trillion yen (US$68 billion). For more information on Toshiba's leading innovations, visit the company's Web site at www.toshiba.com.

© 2011 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.

Contact Information

  • Toshiba PR Contact:
    Teri Sawyer
    T&Co.
    714-536-8407
    Email Contact

    TMC Contact:
    Jan Pierret
    TMCNet
    Marketing Manager
    203-852-6800, ext. 228
    Email Contact

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